Manage your booking

We know you’re probably itching to see that confirmation email land in your inbox, but hold tight! It can take us a couple of days to process your booking. We’ll send you an update in 2 to 4 business days.

If you booked an on request trip and space is unavailable, we’ll let you know via email and provide you with a full refund.

It can take a few days for our team to confirm airport transfers, pre/post-trip accommodation and other extras with our local suppliers on the ground. Please give us 2 to 4 business days to email you an update.

All trip details are available in your Essential Trip Information. If there are last-minute changes, such as a new joining or finishing point, we’ll email you an update before the trip begins. We recommend that you book pre/post-trip accommodation through Intrepid, as we have the ability to re-book you into a new hotel if the joining/finishing point changes to save you the hassle.

Yes, you can book trips and manage your bookings online. To log in, you’ll need your email and booking number.

If you booked the trip for other members of your group, you’ll need to manage their booking for them, or they can ask us to manage details relevant to them only.

Contact your travel agent to manage your booking.

You can securely update your personal details online under 'Manage booking'. Once you’re logged in, go to 'Traveller details'.

The following details can be updated online:

• passport details

• emergency contact information

• insurance number

• dietary and medical requirements

Please confirm your details are correct before saving, as you can’t edit your details once saved. If any of your details are incorrect, please contact us, and we’ll help you update them.

Explore how to manage your booking

You can manage your booking online. You’ll need your email and booking number to log in.

Booked with a travel agent?
Contact your travel agent to manage your booking.

If you’re having issues logging in, check that you have the correct booking number and email for the booking you’re trying to manage.

Booked with a travel agent?
Contact your travel agent to manage your booking.

Still having issues?
It may be due to a technical issue on our side – we’re sorry about that! Please contact us and we’ll help you manage your booking and solve the issue.

As of December 2023, we changed the login process to verify your identity in order to provide better security for your personal details.

Our trips are guaranteed to depart once they have one fully paid customer, unless the minimum group size listed in the Essential Trip Information and/or Special Conditions state otherwise.

We never want to cancel a trip, but sometimes unforeseen things happen that are out of our control. We closely monitor all our destinations, and if your trip is changed or cancelled due to a Force Majeure Event or for operational reasons, we'll aim to notify you at least one month before your scheduled departure date. If you booked with a travel agent, they will notify you of any changes. Visit our trip cancellations page for more information.

If your trip itinerary has changed, you will receive an email from us explaining the changes to your itinerary and any options that may be available. If you have further questions, please reach out via phone or live chat.

Plans can change – we get it! If you need to change your travel dates, it will depend on how close to your departure you are and the region where you've booked. If changing dates isn't possible for your booking, standard cancellation terms may apply.

Generally, you can change your travel plans up to 56 days before departure (30 days for EU bookings) without additional fees.

If you want to change your trip within 56 days of departure (30 days for EU bookings), cancellation fees may apply in line with our Booking Conditions. We strongly advise purchasing travel insurance at the time of booking, as it may help cover cancellation costs.

Partner-operated trips, including Polar trips, cruises, gorilla permit trips and select Tailor-Made itineraries, may have different conditions. Please see our Special Conditions or your Essential Trip Information for more details.

If you need to change your booking, we recommend contacting us as early as possible. Changing dates is usually more flexible the further out you are from departure.

If it's outside the pay-in-full period, we may be able to transfer the spot to another traveller for a fee.

When you pay your deposit, we'll sometimes use those funds to secure certain non-refundable permits or activities on your trip. If you're outside the pay-in-full period but have paid for your trip, then a partial refund minus the cost of the deposit may be possible.

If you are inside the pay in full period, then further fees may apply as per our Booking Conditions. Please get in touch to discuss your options.

Please contact us if you need to cancel your trip. We can only process cancellations when we have received written confirmation from you. Depending on the departure date, you may also be charged a cancellation fee.

Please see our Booking Conditions for more information. Our Trip Cancellations page provides more information about cancellations, credits and refunds.

Trip extras, like airport transfers and extra nights of accommodation, are refundable if you cancel up to 56 days before departure. To cancel your extras, please get in touch via phone or live chat.

Unfortunately, we can’t refund the difference of a trip that is now on sale. When you book a trip, you agree to our Booking Conditions, including the total price of the trip at the time of booking.

To book the trip at the sale price, you would need to forfeit the non-refundable credit and re-pay your deposit to secure the discounted price.

We don’t offer full refunds if you choose to cancel your trip. However, you can cancel your booking up to 56 days before departure and either transfer your deposit to another trip or hold onto it as credit for future travel.

Credits don't expire for most of our trips. If your travel insurance policy covers trip cancellation, we can also provide you with a letter for a claim.

If you want to make changes to your booking less than 56 days before departure, you may incur a cancellation fee as per our Booking Conditions.

A number of trips, including Polar, cruises, and select Tailor-Made itineraries, have different conditions. Please see our Special Conditions or your Essential Trip Information for more information.

We strongly advise taking out cancellation insurance at the time of booking, which may cover cancellation fees.

We’re sorry to hear that. Please get in touch with our friendly adventure consultants to review your circumstances and discuss your options.

We try to process refunds as quickly as possible, but depending on your bank and external systems that are out of our control, it may take 14 to 21 days. If the funds aren’t back in your account within 21 days, please contact your bank.