A safe and responsible return to travel. 

As we start planning our return to running trips, the safety and wellbeing of our travellers, leaders, crew, staff and suppliers will remain our priority and our return to operations will be done in a safe and responsible way.  

We have reviewed all our health and safety policies and are implementing new minimum standards that emphasize increased hygiene and sanitation. These are in line with recommendations from the World Health Organization and following the World Travel & Tourism Council’s (WTTC) Safe Travel protocols for tour operators. Before we resume trips in any destination, our itineraries will undergo a comprehensive risk assessment and audit, while leaders and suppliers will complete COVID-19 health and safety training.

Before travelling, we recommend you check your government’s travel advisory and the World Health Organization website for the most up to date information about destinations and permitted travel from each country. 

Your safety remains our priority 

 

View our COVID-19 Health & Safety Guidelines

Safe Travels

 

Intrepid Travel has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have adopted health and hygiene global standardised protocols – so you can experience ‘Safe Travels’. 

FAQs

As we resume operations we will continue to be guided by foreign travel and health advice from government authorities, such as the Australian Department of Foreign Affairs and other reputable authorities, like the World Health Organization. It is likely that countries or regions will open gradually and, in many cases, only to nationals from certain countries.

As responsible travellers, anyone who chooses to travel with us has a duty of care to themselves and the people around them. We ask that all our travellers comply with local regulations and laws, as well as our own health and safety guidelines, to ensure that everyone can enjoy their adventure, while remaining well.

We are reviewing all health and safety policies and implementing new minimum standards that emphasize increased hygiene and sanitation. These are in line with recommendations from the World Health Organization and following the World Travel & Tourism Council’s (WTTC) Safe Travel protocols for tour operators. All our trips will undergo a comprehensive risk assessment and audit before we reopen in the destination and all leaders and suppliers will be required to complete COVID-19 health and safety training. We are also putting additional measures in place, in line with government health advice and with global health authorities, to ensure that we maintain the highest standards of cleanliness and hygiene. 

Our key areas of focus include: 

  • Hand hygiene  

  • Respiratory hygiene  

  • Sanitation  

  • Contactless/no touch payments 

  • On-trip physical distancing 

  • Pre-trip and on-trip health screenings and monitoring 

View our full COVID-19 Safe Guidelines 

At the group meeting you will be asked to complete a self-screening health form and report any COVID-19 symptoms as well as any close contact with someone who has suspected or confirmed COVID-19. If you are displaying any symptoms or have any health concerns at this time, we will assist you to seek medical advice and you will not be permitted to join the trip. We ask all travellers continue to monitor their health throughout their travels and report any relevant symptoms.

If you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements. Please refer to our Booking Conditions for more details on our refund policy.

The travel insurance industry is currently still working out its response to the COVID-19 pandemic. At this time travel insurance is unlikely to cover illnesses related to COVID-19, but always check with your individual provider. We will provide updates to travellers as new information becomes available.  

If you or someone else on your trip has symptoms of COVID-19 while travelling with us, we will assist you to get medical care. We will follow the advice of local health authorities on whether a COVID-19 test is required, whether there is a need to self-isolate or quarantine or whether there is a risk to other travellers in the group. Should COVID-19 be confirmed, full health and safety protocols will be enacted, including informing local health authorities, informing the group of the potential exposure, and sanitation protocols such as deep cleaning and disinfecting accommodation and transport. Please note that while we will assist to ensure that you get all the help and support you require, all expenses for testing, treatment or self-isolation will need to be covered by you.

If you are unable to continue travelling with us due to a suspected or confirmed case of COVID-19 we can offer you a credit for the unused days of your trip.

Globally, we continue to follow the advice of the World Health Organization regarding wearing masks. The current advice is that if you are healthy, you only need to wear a mask if you are taking care of a person with COVID-19 or in a destination with widespread community transmission when physical distancing is difficult. However, in some destinations it may be compulsory to wear a mask in public or in certain places such as on some airlines. In these cases, we will follow the requirements of local health authorities. Check the airline and foreign travel advice for your destination on whether wearing a mask is required, as you will need to source your own from home if it is a requirement. Familiarise yourself with how to safely wear, handle and dispose of masks if wearing them when travelling. While our leaders carry masks as part of their first aid kits, we are unable to provide masks for daily use for travellers.

We are working with our local partners to provide hand sanitiser at accommodation, on transport and at restaurants. We recommend also bringing your own personal supply for times when it is not available, such as when exploring a destination independently.

Our trips are based on twin share accommodation. Most of our trips have Single Supplements available for solo travellers who do not wish to share a room. We are working with our accommodation providers to ensure that more rooms are available for those travellers who wish to room alone.

In the lead up to international travel resuming we will be auditing all trips according to our COVID-19 Safe Guidelines. These guidelines incorporate recommendations and best practice from organisations such as the World Health Organization, United Nations World Tourism Organization and World Travel and Tourism Council. In deciding what changes may need to be made to the transport used on our trips to reduce the risk of COVID-19 transmission we will consider: 

  • Local laws or requirements regarding physical distancing on transport 

  • Hygiene protocols of the transport provider 

  • Length of journey 

  • Size of vehicle 

  • Group size 

  • Level of active community transmission in the destination 

Our operations teams are keeping up to date with local developments, including any closures or changes to sights and attractions. As the situation evolves and we get closer to being able to operate again, we made need to make some changes to the activities or destinations included on your trip to comply with advice from local authorities or our health and safety protocols. We will endeavour to keep travellers updated before departure through our Essential Trip Information online. Particularly if you are on one of the first trips once a destination re-opens for foreign travellers, an open mind and sense of flexibility will help you get the most out of your trip.

 

Why travel with us

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Who we are

For over 30 years we've been taking travellers around the globe, on small group tours with like-minded Intrepid people. As a responsible business, we've always been committed to being there for our travellers and the communities we visit.

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Flexible bookings

We understand that sometimes plans change. That’s why, when you book with us you have the flexibility to change your travel plans to suit you – with assurance that your money is protected. 

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Certified B Corp

When we became certified as the world's largest travel B Corp in 2018, it was not only our official pledge to be a responsible business, but also a promise to be the best travel company for the world.

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Get all the latest travel advice and updates regarding the impact of coronavirus on travel plans, trip suspensions, booking with confidence and safety in the field.

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