At Intrepid we try to live by a simple motto: holidays shouldn’t be hard. On the other hand, we know there is a lot to get organised before your trip: visas, passports, insurance, transfers, getting the neighbour to feed your cat. And although pet care is a bit beyond us, as a full service travel agent we’ve made it our mission to assist with everything else. 

So if you’re looking for flights, travel insurance, transfers and accommodation (or anything in between) contact one of our customer service team.

Travel insurance

For your peace of mind, we do require that you provide evidence of having appropriate insurance coverage on day one of your trip.  When selecting a travel insurance plan, at a minimum you should consider a plan with benefits for emergency medical expenses, including emergency repatriation.

Please ensure you have your policy number and emergency telephone number for your insurance company. If this is unavailable please ensure you have the necessary information required by your insurance company in case of an emergency.

You also may wish to choose a plan which includes trip cancellation benefits. This may cover cancellation penalties in certain circumstances if you have to cancel your trip unexpectedly due to a covered illness, injury or other specified unforeseen circumstances. Unfortunately, cancellation insurance will not cover you if you change your mind.

We have partnered with Allianz Global Assistance to provide you with a travel insurance program*.

*Recommended, offered and sold by Allianz Worldwide Partners.  Underwritten by Jefferson Insurance Company or BCS Insurance Company.  Conditions and exclusions (including for pre-existing conditions) apply.

We can also help with:

Extra accommodation and transfers

Extra accommodation and transfers

Once the trip is underway, your accommodation and transport are all included (phew). But if you want to arrive in your destination a little early or stick around and explore by yourself, we can help you there. Hotels, taxis and airport transfers – our customer service team knows them all.

Urban Adventures


So you've touched down, made it to the hotel and slipped on some comfy walking shoes. What next? Kickstart your adventure by joining one of our Urban Adventures. They’re day tours with a difference. For a full list of Urban Adventures, ask your travel agent or visit the Urban Adventures website.



Finding the right flight online can be pretty frustrating – all those airport codes, stopovers, layovers, hot meals and aisle seats. Let our flight specialists help with the hard stuff. We have access to some super cheap fares and can find the perfect connections to sync up with your trip.

To discuss airfares, travel insurance, extra accommodation or customising your trip, contact our customer service team below

Contact us