The Special Conditions set out below, apply to the trips and themes noted below, and deviate from the standard Booking Conditions. Except as specified the standard Booking Conditions otherwise apply to your trip.

The following conditions apply to trips on the Ocean Endeavor ship to the Antarctic. 

  • Clause 3 (Deposit requirement): 
    • You are required to pay a non-refundable deposit of 20% of the full voyage cost (before any discount) per person per trip for your booking to be confirmed. If your booking is made within 95 days of the departure date, then the full amount is payable at the time of booking.
  • Clause 4 (Acceptance of booking and final payments): 
    • A contract will exist between you and us from the date we issue the confirmation invoice or if you book within 95 days of departure the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments, including how to make the payment. Payment of the balance of the trip price is due 95 days before the departure date. 
  • Clause 7 (Cancellation by you):
    • If you cancel a trip:
      • 95 days or more before departure we will hold the amount of monies paid on credit for a future booking to be taken before April 2024.  Please note that this change of departure date without fee can be applied only once. 
      • fewer than 95 days before departure the cancellation fee is 100% of monies paid.  
    • Please note that customers booking in the United Kingdom and Europe may have additional rights when cancelling due to “unavoidable and extraordinary circumstances”. Please refer to clause 7 of the Booking Conditions. 
  • Clause 8 (Cancellation by us):
    • If you accept a 110% credit resulting from a cancellation under clause 8 of the Booking Conditions, the credit for a future booking must be taken before April 2024.
  • Clause 15  (Travel Insurance):
    • Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$500,000 for each of the categories of cover.

The following conditions apply to trips run by our partner Quark to both Antarctica and the Arctic region.

  • Clause 3 (Deposit requirement): 
    • You are required to pay a non-refundable deposit of 20% of the full voyage cost (before any discount) per person per trip for your booking to be confirmed. If your booking is made within 120 days of the departure date, then the full amount is payable at the time of booking.
  • Clause 4 (Acceptance of booking and final payments): 
    • A contract will exist between you and us from the date we issue the confirmation invoice or if you book within 120 days of departure the contract will exist when we accept your payment. Please refer to your booking confirmation invoice for details regarding final payments, including how to make the payment. Payment of the balance of the trip price is due 120 days before the departure date. 
  • Clause 7 (Cancellation by you):
    • If a booking is cancelled 120 days or more before departure - the cancellation fee is the full loss of the deposit paid. 
    • If a booking is cancelled fewer than 120 days before departure - the cancellation fee is 100% of the total price of the voyage. 
    • Please note that customers booking in the United Kingdom and Europe may have additional rights when cancelling due to “unavoidable and extraordinary circumstances”. Please refer to clause 7 of the Booking Conditions. 

The following conditions apply to trips operated by our partner Variety Cruises:

  • Clause 3 (Deposit requirement):
    • You are required to pay a non-refundable deposit of AUD600, USD600, EUR400, NZD600, GBP300, CAD600, CHF450, ZAR6,000 per person per trip for your booking to be confirmed. If your booking is made within 90 days of the departure date, then the full amount is payable at the time of booking.

For all Australian trips, including those operated by our partner Adventure Tours Australia: 

  • Clause 3 (Deposit requirement): 
    • You are required to pay a non-refundable deposit of AUD99, USD99, EUR75.00, NZD99.00, GBP49.00, CAD99.00, CHF75.00, ZAR999.00 per person per trip for your booking to be confirmed. 

For all Australian trips which are operated by our partner Adventure Tours Australia:

  • Clause 3 (Deposit requirement): 
    • If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking. 
  • Clause 4 (Acceptance of booking and final payments): 
    • A contract will exist between you and us from the date we issue the confirmation invoice or if you book within 30 days of departure the contract will exist when we accept your payment.  
    • Payment of the balance of the trip price is due 30 days before the departure date.  
  • Clause 7 (Cancellation by you): 

    If you cancel a trip:

    • (a) 30 days or more prior to departure, we will hold the deposit amount as a credit;  or
    • (b) 29 days or fewer prior to departure:  
      • we will hold 50% of the monies paid by you in connection with the booking as a credit and retain the remaining 50% of monies paid by you in connection with your booking; or  
      • and the cancellation is due to you having COVID-19/ “flu-like symptoms”, supported by a medical certificate, we will hold 100% of monies paid by you in connection with the booking as credit.  
  • Clause 13 (Additional terms): 
    • Pursuant to clause 13 of the Booking Conditions, the ground supplier of our trips in North America requires a waiver to be agreed and signed by you on day 1 of your trip, in order to meet their insurance requirements.  A copy of this waiver can be provided to you prior to departure on request.  To the extent there are any inconsistencies between the terms of these Booking Conditions and the supplemental waiver the terms of these Booking Conditions shall prevail.
  • Clause 3 (Deposit requirement): 
    • All trips requiring a gorilla permit involve a higher non-refundable deposit (AUD 1000, USD 1000, EUR 800, NZD 1250, GBP 650, CAD 1000, ZAR 8000, CHF 900) in order to secure the included gorilla permit. Please note that we need to confirm availability of a gorilla permit if you are booking within 45 days of departure before confirming your booking.
       
  • Clause 3 (Deposit requirement): 
    • You are required to pay a non-refundable deposit of AUD99, USD99, EUR75.00, NZD99.00, GBP49.00, CAD99.00, CHF75.00, ZAR999.00 per person per trip for your booking to be confirmed. 
  • Clause 12 (Age and Health Requirements):
    • You must be older than 18 years and younger than 30 years on day 1 of your trip to travel on our 18 to 29s Adventures. 
       
  • Clause 12 (Age and Health Requirements):
    • All family trips have a minimum age of 5 years old at the time of travel except our “Teenage” trips which require a minimum age of 10 years old.
    • All bookings for our Family trips must include a child under the age of 18.
    • Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.
       

Booking Conditions for our Tailor-Made trips vary depending on the location and type of itinerary being prepared. Our Tailor-Made team will inform you of the applicable conditions for your trip at the time of booking.

Please note that if you have purchased flights in addition to your Intrepid itinerary, for example, flights to and from your trip, different payment terms to those set out in the Standard Booking Conditions may apply. You will be advised of these differences at the time of booking.