Integrated Annual Report 2024

At Intrepid, being "the best travel company for the world” is more than just words. It’s a commitment backed up by over 35 years of work. That’s why we openly share our environmental and social performance every year in our Integrated Annual Report.

On this journey you’ll find out how we’ve put our work as a certified B Corp into action, the achievements and challenges of the past 12 months, and how our achievements are proof that it is possible to grow both profit and purpose.

Explore our impactView full report
Darrel and James outside the Melbourne Office
Darrell Wade, Chair and James Thornton, CEO

“Intrepid has always been a company that leads with its values and stands for something greater than the bottom line. In 2024, Intrepid did just that, with a record year across all people, purpose and profit metrics. The world might seem uncertain at the moment, but at Intrepid, we believe the future will be bright – because our ability to create positive change has never been greater.”

Welcome from the Chair and CEO

Our Performance

A smiling traveller poses with three Intrepid leaders dressed in signature red at Halong Bay
People

· Achieved our best-ever people engagement score of 64 eNPS 

· Grew our global team to 3,399 people 

· 825 staff volunteers supported 201 volunteer organisations globally 

A trekking guide dressed in Intrepid red raises his hand in a wave in Pakistan's Nangma Valley
Brand and know-how

· Launched our biggest global brand campaign, Only Intrepid

· Published our first book: The Intrepid List

· Carried 83,000+ Urban Adventures customers on our day tours

An Intrepid leader dons a big smile as she travels via trail to Cinque Terre
Environment

· Launched a new trip range dedicated to rail travel, featuring three brand-new trips 

· Built a network of 116 Purpose Champions throughout Intrepid offices around the world  

· Funded the creation of a dedicated and independent climate news desk at travel trade outlet SKIFT 

A woman dressed in colourful clothing smiles in Peru's Sacred Valley
Social and relationships

· Contributed $4.7 million to communities and charities 

· Recertified as a B Corp with our highest score yet of 102.5 points 

· Spent $0.6m with Australian First Nations-owned businesses and suppliers

A hiker in a hat and sunglasses laughs with her leader on a sunny day in the Kimberley
Customer

· Achieved an 81.5 NPS score, our best-ever customer engagement result 

· 287,113 travellers took trips with us through 118 countries  

· Launched 50 new trips and 180 new experiences

An Intrepid leader dressed in red walks with a group of travellers in an alleyway on Naxos
Financial

· Achieved revenue of $626m, laying foundations for our future purpose-led growth plans 

· Approved a dividend payment for the second consecutive year  

· Grew staff shareholders to 555

The Intrepid Foundation

A member of South Africa's anti-poaching group, the Black Mambas, talks to a group of onlookers.
In 2024 we disbursed $2.6m to 54 community partners across 39 countries. Looking ahead, we’re seeking to form more industry partnerships to grow our movement of changemakers and amplify our impact in key destinations.

In 2024, the Intrepid Foundation:

· Disbursed $2.6 million to 54 total partners 

· Attracted 11,803 donors across the world 

· Welcomed nine new partners

The Intrepid Foundation

Our previous annual reports

2023 | 2022  |  2021  |  2020 |  2019  |  2018  |  2017  |  2016  |  2015  |  2014  |  2013  |  2012  |  2011