At Intrepid, “being the best travel company for the world” is more than just words. It’s a commitment backed up by over 33 years of work. That’s why we openly share our environmental and social performance every year in our Integrated Annual Report.
On this journey you’ll find out how we’ve put our work at the world’s largest travel B Corp into action, the achievements and challenges of the past 12 months, and how we balance purpose and profit – now and in the future.
“Global travel has bounced back rapidly and demand for our style of sustainable experience-rich travel is stronger than ever. We can see that in our record sales results and positive cashflow. While in many ways it feels like business is back, of course, that’s not the full picture. The pandemic will leave generational scars and already we can see that some countries and regions have been much slower to recover. Inequality is growing and huge global challenges remain.”
Darrell Wade, chair and James Thornton, CEO
Our Performance
- Rebuilt our team and welcomed 550 new team members
- Achieved 56 eNPS score, our best-ever people engagement result
- Trained more than 780 tour leaders
- 86 additional countries reopened, taking the total to 112
- Won B Corp’s Best for the World and Fast Company Most Innovative Companies awards
- 1st season operating in Antarctica aboard the Ocean Endeavour
- Net zero decarbonisation commitment introduced
- 40% of staff completed 1:1 climate advocacy training
- One plant-based meal introduced on all 21 Real Food Adventures
- Completed two-year Innovate Reconciliation Action Plan
- Partnered with USAid Turizam to develop sustainable tourism in Bosnia and Herzegovina
- Improved B Corp Assessment for Sustainable Supply Chain Management from 0.6 to 3.11
- 75 NPS score, our best-ever customer engagement result
- 145,795 travellers explored the world with us
- Implemented Ethical Marketing Policy
- Cashflow turnaround to $34.3 million (from $31.5 million outflow in 2021)
- 3 new businesses welcomed into Intrepid
- Achieved $370 million in bookings
The Intrepid Foundation
Intrepid’s not-for-profit supports local organisations around the world to improve the livelihoods of vulnerable individuals and communities through sustainable travel experiences.
In 2022, the Intrepid Foundation:
- $690,000 raised for 20 global partners
- Attracted 7,000+ donors across the world
- Celebrated its 20th anniversary, surpassing $12m in total donations
Our previous annual reports
2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 | 2013 | 2012 | 2011