It's never too soon to start planning your next adventure.
If you have a credit with us for a cancelled trip, you're in the right place! Here's everything you need to know to turn that credit into travel — whenever it suits you.
* Note that any credits you have with third parties may have expiry dates.
** Different conditions apply for Polar voyages, Adventure Cruises and select Australia and Tailor-Made trips, as well as flights and insurance. For more details about credit or how to redeem it, please contact our team.
There are three ways to redeem your credit:
Online: browse for your next trip online and then redeem your credit on step three of the booking process.
Over the phone or live chat: talk to one of our travel specialists who will be able to assist you with re-booking your dream adventure.
Speak to your travel agent: if you originally booked your trip through a travel agent, they will be the best person to assist you.
Frequently asked questions
You can use your credit to book any future trip with us*. This includes local experiences and international travel or our Tailor-Made team can customise an experience just for you.
*some exclusions apply
You can choose to either combine your credits and book a more expensive trip, use them to re-book the original trips you booked departing on a new date, or use some of your credit to re-book a trip now and keep the remaining credit amount on file.
Yes, you can with any valid discounts or promotions that are available at the time of re-booking in your region.
If you book a trip that is cheaper than the one you originally booked, you can use the remainder of your credit towards an additional trip, an additional person or hold it for a future trip.
If you choose to book a more expensive trip than the one you first booked, you will be required to pay the difference between your credit and trip price.
If you have booked directly with Intrepid and wish to find out your exact credit amount, please contact our Adventure Consultants via phone or live chat. If you have booked through a travel agent, please get in contact with them as they will be the best person to assist you.
Yes! Any monies paid to Intrepid that has been placed into a credit for future use can be donated to The Intrepid Foundation. Please chat with our team to arrange your donation.
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