Intrepid Colombo was started back in October 2012 to provide IT development services to the Intrepid (then PEAK) group. Since then we have grown fast and now not only provide IT development but also IT service support, Financial services (AP/AR/System), HR services as well as support services for back office Travel related processes. We have grown fast from a handful of staff to close to a 100 in a short period of time. We are proud to say we are fast becoming a centre of excellence for services within the Intrepid Group.
We are a fully owned subsidiary of Intrepid Travel Private Limited Australia. As per our core values, we are a hardworking, fun loving company where passionate people can work together to grow the company globally. We encourage innovation and treat our employees and their ideas with respect. We want to play our part in helping our company deliver the best travel experience ever to our passengers.
Technology Services combines the traditional information & communication technology areas with business applications support, development, enterprise solutions and digital to provide a broad range of expertise working together to help you now and into the future. Intrepid Colombo Tech services consists of four teams, Business Systems, Customer Experience, Engagement Systems and Service Operations. Currently close to 28 staff working within Intrepid Colombo Technology services department. Further, Business Systems team responsible for maintain and develop enterprise applications which are crucial for our business. Customer Experience and Engagement Systems teams are responsible of digital marketing aspect and maintain develop Intrepid websites. Last but not least Service Operations team responsible for providing global help desk and infrastructure support 24X7 basis. We strive to deliver the best technology services to our business so all our brands, service areas and DMC can deliver the best travel experience ever to our customers.
Intrepid Colombo Finance department is made up of four teams who provide services to Finance function of the group. Team Finance provides Transaction processing and reporting linked to Payable/Receivable functions, aid in Management Accounting, Treasury, Tax and Compliance ministration and many more. We offer revenue management functions that comprise of managing capacity, pricing, and commercial reporting. Further, we dispense first level support to all finance system users at Intrepid.
Our goal? It’s simple. We want to create the best employee experience ever! Our focus is to assist the group to improve the way we do things and by facilitating a better work environment to maintain the continuity of the business operations in Sri Lanka.
Our HR team in Colombo delivers services to our existing staff in Colombo whilst catering to our wider business. As we are a global business, we work closely with other teams in different regions on a range of HR tasks and processes. We like to think outside the box and see this as a career, not just any other job.
Business Operations department mainly consist of five teams, Admin Support, Web Support, Customer Operations, Product and Live Chat. These teams provide the admin support for global business across all the regions. Travel Operations arm consisting 3 teams handles all the pre & post trip requirements which needs to be fulfilled across all the services we provide within the group, while Colombo Product team supports the business in creating, pricing and publishing of Global Product for all our brands. Colombo Live Chat team was the newest addition of the department being the first ever direct customer facing team in Intrepid Colombo Group. We work as a centralized contact point for all the business regions regarding the status of the trips and we provide the global DMC support in any inquiries regarding the trips and additional services as well.
Intrepid Colombo (Pvt) Ltd
Level 3, Premier Pacific Pinnacle,
No.28 R. A. De Mel Mawatha,