Cookies Policy

This Cookies Policy explains how Intrepid Group Pty Ltd and its affiliated entities (“Intrepid Group”, “we”, “us”, or “our”) use cookies and similar technologies when you visit our websites and online services. Intrepid Group is the data controller responsible for the processing of your personal data collected through cookies on our websites. If you have any questions about this policy or our use of cookies, please contact our Data Protection Officer at privacymatters@intrepidgroup.com.

Intrepid Group’s websites, online services, email messages and advertisements may use Cookies and other technologies such as pixel tags.

Cookies are small text files placed on your browser (when using your computer, tablet or other device) by us or our technology providers. Cookies allow the browser to identify the device you're using to access our websites and to remember some specific information which the web server can later retrieve and use. This information is sent back to our systems as you move around our website. When you quit your browser, some cookies are stored in your computer’s memory, while some expire or disappear.

Cookies are unique to the web browser or device you're using - so if you're using a desktop computer as well as a mobile, different data will be collected for each device. You can find more information on the About Cookies website.  

There are different types of cookies. Whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. Cookies set by the owner of the website you're visiting at the time (e.g., cookies placed by our Intrepid Group website domain) are known as first party Cookies. There are also third party Cookies that can be set by a third party domain other than that of the website you are on e.g. if our partner or other entity sets a cookie. Only the domain owner (or owner of the cookie) can see the information it collects.

Certain (first party and/or third party) cookies remain on your device for the period of time specified in the cookie. They are activated each time that you visit the website that created that particular cookie. These are called persistent cookies.

There are also other cookies which allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. These are known as session cookies. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

This website uses both persistent and session cookies.

Cookies used on our Intrepid Group websites:

Cookies are used on our websites primarily to improve your online experience. When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies before they are placed on your device. Strictly necessary cookies do not require your consent as they are essential for the website to function. For all other cookies, we rely on your consent as the legal basis for processing under Article 6(1)(a) of the General Data Protection Regulation (“GDPR”) or respective local requirements specific to your region You may withdraw your consent at any time by adjusting your cookie preferences through our cookie consent banner or by contacting us. Our websites generally use the following types of cookies:

• Strictly necessary cookies: these cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided. These cookies are placed on the legal basis of our legitimate interest under Article 6(1)(f) GDPR and do not require your consent. Session-based strictly necessary cookies expire when you close your browser; persistent strictly necessary cookies are retained for up to 12 months.
• Performance cookies: these cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies require your consent and are retained for up to 24 months.
• Functionality cookies: these cookies are used to provide our travel products and services to you or to allow the relevant website to remember choices you make (such as the language or the region you are in, settings you have applied such as layout, text size and preferences) and also to remember if you have engaged with a particular component or list on the relevant website so that it won’t repeat and show when you are logged into the website. These cookies require your consent and are retained for up to 12 months.
• Targeting and advertising cookies: these cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers. These cookies require your consent and are retained for up to 13 months.

Third party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other websites. When you visit certain sections of our websites, a website analytics service provider will place cookies on your device browser. The information generated by the cookies about your use of the website is transmitted the provider. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse certain things, including the number of visits to the website and its pages, the average time spent on the website and the pages viewed etc. Google Analytics cookies are retained on your browser for up to 13 months, and Google retains the associated user-level and event-level data on its servers for up to 14 months, after which it is automatically deleted. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit www.google.com/intl/en.

You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.

Further, where this website allows third party cookies to be set or you access other websites from this site using the links provided, the operators of these websites will use cookies in accordance with their own cookies policy, which may differ from ours.

For more information on how we collect and use information that is identifiable to you, please refer to our Privacy Policy

You can manage or amend your cookie consent choices at any time by clicking the “Cookie Settings” link available on our website, which will re-open the cookie consent banner and allow you to update your preferences. It is located in the footer of our website.

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don't want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

You can choose to accept all cookies, reject third party cookies or reject all and remove existing cookies from your device, either by changing your internet browser settings, which are usually found in the 'options' or 'preferences' menu of your internet browser, or when provided with the option to do so by us. If you change your mind after you've accepted our cookies, you'll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how.

If you want to block future cookies from being placed on your device you can also change your browser settings to do this. However, if you block all cookies, some features and functionality of our website won't work and we may not be able to provide all of our services to you, or in the way in which you would like us to do so.

Please note that strictly necessary cookies cannot be disabled as they are essential for the operation of our website.

We may collect information about your visits to, browsing of, and use of our website, unless your web browser settings block this. The range of data we collect will depend on how you interact with our website.

This information may include:

• Your IP address (a unique identifier allocated to your computer for your connection to the internet)
• Your computer device details (PC, tablet, smartphone, watch, make and model, etc.)
• The make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using
• Your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc.)
• Your time-zone
• Your browser plug-ins
• Any webpage you came from, identified as the referrer web page address by your web browser
• Cookies
• Page response times
• Download error
• Pages and parts of pages you visit
• The usage you make of our website, including enquiries and searches undertaken, and registrations for accounts, forums etc.
• Services and products you viewed
• Length of visit to website and pages
• Page interaction information (such as scrolling, keys pressed, mouse clicks, touches, and mouse-overs)

This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our Privacy Policy will apply, and it will be treated as your personal information if this information is in any way linked to you personally.

The only time your information will be identifiable will be if you experience an error and we contact you to resolve the issue.

This information may also include:

• Data inputted into forms and fields
• Registrations for any accounts
• Forum
• Feedback mechanism
• Social functionality
• Newsletters or other features of our site
• Usernames and passwords
• Log-in / out history, and settings
• Actions are taken within any account or other registration, including view, update and changes to settings
• Posts to any forum, feedback, review or other social functionality on our website.

Buying our products online

When you're buying a travel product or service (e.g. a trip) on our website, we need to use cookies to keep track of what you're booking as you move through each stage of the booking process. We use cookies to keep track of your searches and preferences.

Your recent searches and shortlisted holidays may be recorded using cookies. For example, if you've made a shortlist but you haven't saved it by entering your email address, we'll store your shortlisted holidays using a functionality, so you'll be able to see it when you visit us again using the same computer or device.

Improving your experience

We use performance cookies and software programs to record, measure and analyse how our customers use our website. We use this information to understand what you want from our website, which helps us when we're considering improvements to the website that make finding the right holiday a better experience.

We can find out how you move around our website, so we can investigate any errors stopping you from being able to do what you want. The data we collect from cookies is group behaviour (rather than individual) and important for us to improve your experience.

Tailoring and making our marketing relevant

Cookies allow us to provide you with information, products and services that we think you'll find interesting. We can personalize and show you relevant offers and promotions on our own websites and through our advertising networks by matching you with any existing profiles.

Advertisements on other websites

If you visit one of our partner sites, you might see an advertisement that's relevant to what you searched for when you last visited our own site. We work with advertising networks who use third party cookies to collect information on your preferences, meaning we can show advertisements tailored to you.

Pixel tags

A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is opened. Pixel tags are often used in combination with Cookies. Pixel tags enable us to send email messages in a format that you can read and allows us to track the aggregate number of emails opened. We may use this data to reduce or eliminate messages sent to our customers.

Retention of Cookie Data

We retain the personal data collected through cookies only for as long as is necessary for the purposes set out in this policy, or as required by applicable law. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period specified in the cookie, after which they are automatically deleted. The specific retention periods for each category of cookie are set out above. We review the data collected through cookies on a regular basis and delete data that is no longer necessary for the purposes for which it was collected.

International Data Transfers

Some of the cookies on our website are set by third parties (such as Google) whose servers may be located outside the European Economic Area (“EEA”). Where personal data collected through cookies is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or an adequacy decision, to protect your personal data in accordance with applicable data protection laws.

Your Rights

Under the GDPR, where applicable, you have certain rights in relation to the personal data collected through cookies, including the right to: (a) withdraw your consent to the use of non-essential cookies at any time; (b) request access to the personal data we hold about you; (c) request the rectification or erasure of your personal data; (d) restrict or object to the processing of your personal data; (e) data portability; and (f) lodge a complaint with a supervisory authority (for example, the Information Commissioner’s Office in the UK or the relevant data protection authority in your country). To exercise any of these rights, please contact us at privacymatters@intrepidgroup.com.

Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, our business operations or any other reason we determine is necessary or appropriate. Where we make material changes, we will notify you by updating the “Last updated” date at the top of this policy and, where appropriate, by providing notice through our website or via email.