Essential Trip Information

• This is an active trip packed with cycling, white-water rafting, zip-lining and trekking activities. To fully enjoy all activities, you'll need a moderate level of fitness. To participate in the rafting experience, you'll need to be a confident swimmer. Please read the Special Info within your daily itinerary for details about hiking and cycling distances and terrain.
• The group may be split into two or three smaller groups, based on fitness levels and ability. This way you and your family get the most fun out of the activities.
• Soldeu is the base for this trip and is located in a rural area in Andorra's high mountains. Most of our customers fly into Toulouse, France, or Barcelona, Spain, and then transfer to Soldeu. The transfer journey can take up to 3.5 hours from Toulouse and 4 hours from Barcelona. However, the breathtaking scenery along the way makes the trip an unforgettable experience. For more detailed information, please see our "Important Notes" section.
• The average age of children who travelled on this trip in the last year is 14 years old. Most children on Intrepid Family trips are between 10 and 14 years old

These trips are setup to involve and include all the family so no real physical preparation is necessary. The trips all have some degree of physical activity but nothing that is too strenuous. Please check the physical rating on the trip notes and if you need further explanation please contact one of our sales consultants who will provide you with more detailed information.

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognise that there may be times when your group leader or local representative may not be able to resolve a situation to your satisfaction - if this is the case, please ask the group leader or local representative to speak to their direct manager.

You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still travelling will give us the opportunity to resolve the issue in real-time.

For general contact details please use the following page: https://www.intrepidtravel.com/contact-us

In the case of genuine crisis or emergency please call our partner High Trax on their 24 hour emergency number
Tel: 00376 346791

Intrepid local operator : Available for phone call on +00376 346791

ITINERARY CHANGES
Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It's important that you review this information prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays, political unrest or other factors, further changes may be necessary to your itinerary once in-country. Your group leader or local representative will keep you up to date with any such changes once your trip is underway and has the authority to amend or cancel any part of the trip itinerary if deemed necessary due to safety concerns.

OPTIONAL ACTIVITIES
A selection of optional activities that have been popular with past travellers are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only for some of what might be available. Prices are approximate, are for entrance fees only, and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability, and maybe on a join-in basis. It may not be possible to do all the activities listed in the time available at each destination, so some pre-planning for what you are most interested in is advised. When it's recommended that travellers pre-book these activities, look for a note in the Special Information section of the day-to-day itinerary. For most, they can either be organised independently on the day, or let your group leader or local representative know you are interested at the Welcome Meeting and they can assist.

Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. Although it is possible that you may find the same activity cheaper with another operator on the ground, we cannot vouch for the safety or quality of that operator. Medium and high-risk activities not listed above have not been assessed by us and as such our staff and group leader or local representative are unable to assist you with organising these activities. Activities that contravene our Responsible Travel policies are also not listed. Please remember that the decision to partake in any activity not listed is at your own discretion and risk.

Can’t stop thinking about your adventure? Tell us all about it! We read each piece of feedback carefully and use it to make improvements for travellers like you. Share your experience with us at: http://www.intrepidtravel.com/feedback/

1. FAMILY TRIPS: Please note that these trips are for adults and children travelling together and there must be at least one child under 18 with you.

2. CHILD AGE: Minimum age for children to travel on this trip is 10 years old unless otherwise arranged and approved by Intrepid.

3. DISCOUNT: A discount of 10% applies on this trip to children 17 years and under at time of travel.

4. SINGLE SUPPLEMENT: A single supplement is available if you’d prefer to have your own room on this trip. The single supplement applies to all nights of your trip and is subject to availability. Please speak to your booking agent for further information.

5. ITINERARY: The trip is graded as active and requires no previous experience although an ability to cycle is essential for the mountain biking. Days of mountain biking, walking and rafting can be a rigorous test of stamina, but with full vehicle support we believe anyone in good health should be capable of participating. The difficulty of the walks and rides will depend on the ability of the group and will be adjusted accordingly. Please note - all the activities will take place in mountainous terrain where weather is rather temperamental. Some adjustments to the walks or cycling routes may be done on the day, depending on the weather forecast, and will depend on our experienced leader’s good judgement.

6. PACKING: Most people buy packed lunches; you might find a sealable plastic box useful for storing it in your daypack. Although not essential, gloves for cycling make it more comfortable - especially if you grip hard. Wetsuits provided for rafting come with booties. Shoes are not provided for biking, so please bring comfortable shoes suitable for cycling.

7.  TRAVELLING TO AND FROM SOLDEU: We offer pre-bookable transfers from/to Barcelona airport (BCN) for an additional fee. The arrival transfer is only available for flights that arrive before 11:30 am on Day 1. The departure transfer is in the early morning on the last day and arrives at the airport at approximatey 9 am. If you have pre-booked this service, please ensure you provide your flight details to your booking agent at least 7 days prior to travel so the transfer can be organized.

If you prefer to travel to Soldeu independently, there are public buses that operate several times a day from either Barcelona or Toulouse airports. Transfers are provided by Andbus and stop directly in front of Hotel Roc de Sant Miquel in Soldeu. For more information on timetables please visit https://www.andorrabybus.com/en.
Alternatively, some families prefer to hire a car and make their own way to the hotel. Car parking space is plentiful and available free of charge for the duration of your time at the Hotel Roc de Sant Miquel. Please advise us of your estimated arrival time.

PASSPORT
You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date.

We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while travelling and leaving a copy at home with family or friends.

VISAS & ENTRY REQUIREMENTS
Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites or on our page here:  http://www.intrepidtravel.com/visa-entry-requirements

GENERAL HEALTH
All travellers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements.

When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local representative a traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements. 

This centre based trip have all the breakfast and most of the dinners included in the cost of the trip, however, you will have some flexibility in deciding where, what and with whom to eat, on those days where meals are not included. Your group leader will be able to suggest restaurants to try during your trip. We find that families generally love to eat together to enjoy each others company but there's no obligation to do this though.

Vegetarians might find the menu selection less varied than they would see at home. Vegetarianism is not as common in this region and generally the choices are basic, involving vegetables, soups, salads, bread, cheese, fruit, yoghurt, eggs etc. Vegans and those on gluten-free diets may find this region challenging and may need to supplement meals with their own supplies from supermarkets and markets. Wherever possible we will cater for dietary needs for any included meals, but there may be times when those with special requirements may need to provide their own.

There are some basic breakfasts included on this trip which may simply include bread/toast or pastries, butter, jam, coffee/tea/juice (or similar).

The Hotel Roc de St Miquel is a small and friendly, family run chalet hotel. The Roc has a total of 12 rooms with a range of singles, doubles, twins and family rooms. It offers clean and comfortable rooms that all have en-suite facilities, fresh linen, a daily maid service, telephone, television and tea & coffee making facilities. The restaurant caters all diets with a wide range of tasty menus. Breakfast is a buffet continental style with some hot options also available. The bar lounge is the perfect place to relax after an active outdoor day.

On this trip we are travelling in our own private minibus, as this allows us to reach some more off the beaten track destinations and give us flexibility which would not be possible by public transport. Please note that traveling is not particularly long, but you will experience some rough stretches on gravelly and windy roads. On some days we depart early in the morning to ensure we optimise our time for included activities.

SPENDING MONEY
When it comes to spending money on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget an appropriate amount for things like optional meals, drinks, shopping, optional activities, and laundry. Make sure you have read the itinerary and inclusions thoroughly so you know what is included in the trip price and what you may need to pay for while travelling.

EUROPE
The Euro (EUR) is the official currency in the following destinations: Andorra, Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Montenegro, the Netherlands, Portugal, Slovakia, Slovenia, Spain. All other European countries still have their own national currencies.

You can use your credit/debit card in ATMs, which are common throughout Europe. You can obtain EUR cash prior to arriving through normal outlets such as banks and currency exchange offices.

TIPPING
Tipping can be an appropriate way to recognise great service when travelling. While it may not be customary in your home country, it is an entrenched feature of the tourism industry across many of our destinations and is greatly appreciated by the people who take care of you during your travels. It is always best to avoid tipping with coins, very small denomination notes, or dirty and ripped notes, as this can be regarded as an insult rather than the goodwill gesture it is intended to be.

We recommend budgeting approximately EUR 10-20 per person per week to tip local service providers for activities included in this trip, in local currencies. This doesn’t include a tip for your leader.

YOUR GROUP LEADER OR LOCAL REPRESENTATIVE
Tipping your group leader or local representative is highly appreciated if you feel they’ve provided outstanding services throughout your trip. The amount is entirely a personal preference; however, as a guideline, the recommended amount is 4-7 USD or EUR per traveller per day (in a currency relevant to your destination). Of course, you are free to tip more or less as you see fit, depending on your perception of service quality and the length and involvement of your group leader or local representative on your trip.

CONTINGENCY FUNDS
We try to plan for every eventuality, but there are still some things beyond our control. We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries including but not limited to visas, vaccinations or non-refundable flights. Make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last-minute changes to enable our trips to continue to run, and as a result, there may be some extra costs involved. The recommended amount is listed in USD for the relatability of universal travellers, however, local currency may be needed once in the country to cover these costs.

Please budget for additional meals and expenses while on your trip. We suggest EUR 150.00 for meals not included on this trip. Our suggestion is based on past traveller feedback but you may choose to spend more or less.

In Andorra some cash in necessary for buses, mountain activities (via ferrata), and tips. Suggested amount is about 50€ per person.

https://www.intrepidtravel.com/packing-list

Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take it in/out of accommodation and perhaps even walk short distances. We recommend you pack as lightly as possible.

As well as your main piece of luggage, you will need to bring a small to medium backpack for day activities (20-25 litres). One with waist strap would be most comfortable for walking around Pessons Lakes, Incles Valley and cycling the Iron Route.

ESSENTIAL ITEMS:
· Day pack: for carrying essentials during activities
· Lightweight clothing: A mixture covering lightweight clothing and some warm layers is recommended. Your activities will take place in the mountains where weather may change quickly. It is best to check the weather and seasonal information before travelling. Lightweight, comfortable and quick drying clothes for the activities are best. Laundry facilities may not be available on everyday basis, so make sure you have a few cycles of clothes.
· Warm jacket/fleece
· Wind and rain jacket
· Hiking boots or trainers with a good grip that are comfortable to walk for an entire day are recommended for trekking, and closed toe shoes are required for hiking and biking
· Cycling gloves will make cycling more comfortable but also come handy for other activities such zip-wiring and water rafting.
· Water bottle: you will need water during activities and it’s best to avoid buying unnecessary plastic. Tap water is drinkable in Andorra
· Sun protection: hat, sunscreen, sunglasses
· Toiletries

RECOMMENDED ITEMS:
- Personal medical kit. A larger kit will be on hand with your leader, but we recommend you carry items such as mild pain killers, antihistamine tablets and any personal medication you may need
- Insect repellent
- Camera with spare batteries/power bank: You will have access to power to recharge your electrical items daily
- Electrical adapter plug
- Travel wipes/hand sanitizer
- Swimwear
- Small outdoor towel

OPTIONAL ITEMS:
- Torch/flashlight/headtorch
- Ear plugs & eye mask
- A good book, a journal and music player

VALUABLES
Please try to avoid bringing unnecessary valuables. It’s a good idea to purchase a money belt or pouch that is easily hidden. It’s also recommended to bring a copy of all important documents e.g. air tickets, passport, vaccination certificate, etc. and keep the copies separate from the originals. While not valid, a photocopy makes it very much easier to obtain replacements if necessary.
If you need some further tips for packing, you can always check out our ultimate packing list.

WATER BOTTLE
Please bring your own water bottle to refill along the way. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments.

SUMMER
Summer temperatures can be extreme in many of the regions visited (over 40°C/104°F), which can be uncomfortable. It’s important to use sun protection and drink plenty of water. Please carefully consider the time of the year you wish to travel and your suitability to that season.

SHOULDER SEASON
In contrast, weather in shoulder season can be unpredictable, and snow is not unheard of at higher altitudes. If you travel at the start or towards the end of the European season please pack accordingly with warm and/or waterproof clothes (preferably layers). The advantage of travelling during this time is that there are less tourists around.

All Intrepid Family trips are accompanied by one of our group leaders. The aim of the group leader is to assist your family to take the hassle out of your travels and help you have the best trip possible. Your leader will provide information on the places you are travelling through, offer suggestions for fun things to do and see - for both kids and parents, recommend great local eating venues that will even get the kids trying new things, and introduce you to our local friends. While not being guides in the traditional sense you can expect them to have a broad general knowledge of the countries visited on the trip, including historical, cultural, religious and social aspects.

Our leaders are not babysitters on this trip - we leave that to you (the experts), but they will make sure that group members of all ages are able to explore their destination safely and with as much fun as possible. Our group leaders are not responsible for looking after children at any time and children must be accompanied by a parent or guardian at all times throughout this itinerary.

TRAVEL ADVISORIES & ALERTS
We recommend that you check your government's foreign travel advisory for the latest information about the destination before you travel. You will also need to ensure that your travel insurance covers you for all destinations and activities on your trip. We also recommend saving the phone number for emergency consular assistance for your government’s consulate in the destination/s you’ll be travelling. Links to travel advisories and any current travel alerts for our trips can be found here: https://www.intrepidtravel.com/travel-alerts

PERSONAL SAFETY
Ensure you have a secure method of carrying your passport, phone, credit cards and cash while travelling such as a money belt. Leave all other high value items, including jewellery, at home Use safety deposit boxes at hotels to store your valuables when available and ensure your luggage is lockable. Be aware of the risk of pick-pocketing and petty theft. Exercise caution when walking at night, don’t walk alone and stick to well-lit streets wherever possible. Be vigilant on public transport and look out for your fellow travellers. Take precautions such as carrying your bag in front of you and never leaving personal items unattended.

LGBTQIA+ TRAVELLERS
Intrepid welcomes all LGBTQIA+ customers on our trips, however we operate in parts of the world that are less accepting. We support LGBTQIA+ customers to travel to these destinations and are committed to ensuring they face no discrimination on any part of the trip we control. We recommend you visit Equaldex (https://www.equaldex.com/) and your government's foreign travel advice for LGBTQIA+ travellers when choosing your trip.

PETTY THEFT AND PERSONAL SAFETY
While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.

Intrepid won't tolerate any kind of violence, harassment (whether physical, verbal or sexual), or disrespect toward fellow travellers, our teams or local communities.

To ensure the wellbeing of everyone on the trip, decisions made by your group leader are final.

Romantic relationships between travellers and group leader or local representative are not permitted while on trip.

Any behaviour that prevents your leader from continuing the itinerary as planned, breaks local laws or opposes any of these guidelines may result in Intrepid denying your booking or removing you from the trip.

If something concerns you during your travels, please speak to your group leader immediately. Alternatively, you can contact us on the emergency contact number detailed in the Problems and Emergency Contact Information section of this Essential Trip Information.

You will travel in a group with other like-minded families who may have come from all over the world. We find that the kids of all ages usually bond well and act as a catalyst for the rest of the group. If you are keen to know the ages of other children on the trip, then please ask your booking agent.

We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part.

Travel insurance is compulsory on all our trips for those travelling internationally. We require that, at a minimum, you are covered for medical expenses, including emergency repatriation. If you are travelling within your home country or region, please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your group leader or local representative.

If you have credit card insurance, your group leader or local representative will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number, rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country.

For travellers who reside within the European Union, Switzerland or the USA, the requirement to purchase travel insurance cannot be compulsory. However, the purchase of travel insurance is still highly recommended, and each country you visit may have its own specific entry requirements. For example, some mandate travel health insurance for all foreign travellers, regardless of their nationality. Travellers from the European Union, Switzerland or the USA who decline travel insurance when travelling outside their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise.

For assistance with travel insurance or other services, please visit the link below:

https://www.intrepidtravel.com/booking-resources/our-services

Our Responsible Travel Policy outlines our commitment to preserving the environment, supporting local communities, protecting the vulnerable, and giving back to the places we travel. All our trip group leaders or local representatives, suppliers, and staff are trained on these principles and are core to us delivering sustainable, experience-rich travel.

Explore the different parts of our Responsible Travel Policy by visiting:
https://www.intrepidtravel.com/responsible-travel

Our non-profit, The Intrepid Foundation, gives travellers more opportunities to make a positive impact in the places they visit.

We have over 50 Intrepid Foundation partners across the globe addressing four key focus areas: protecting the environment, taking a stand for wildlife, addressing inequality and empowering communities.

Intrepid matches all post-trip donations dollar for dollar and takes care of the admin fees – this doubles your impact and ensures every cent goes to our partners on the ground.

Visit our website for more info: http://www.theintrepidfoundation.org/

This trip directly supports Eden Reforestation Projects, who are tackling climate change by restoring forests across the world; they also hire locally and create job opportunities within local communities. Donations support restoration across planting sites in 10 countries, including Madagascar, Kenya and Nepal. To find out more or make a donation, visit: http://www.theintrepidfoundation.org/t/eden-reforestation-projects