Intrepid's accessibility statement

At Intrepid Travel, our purpose is to create positive change through the joy of travel for everyone. We are committed to delivering barrier-free, inclusive experiences for all our travellers, and this includes making our digital services accessible to everyone, including persons with disabilities.

This accessibility statement outlines how our digital services comply with the European Accessibility Act (EAA) and reflects our ongoing efforts to ensure inclusivity on our website for all users, including those with disabilities.

This statement applies to our website www.intrepidtravel.com and the portions of our services covered by the European Accessibility Act.

Description of services and accessibility measures

We specialise in small group adventures that connect travellers with local cultures and experiences across the globe. To support accessibility across our desktop and mobile websites as well as applications when our travellers are discovering, searching, booking and managing their trips, we have implemented the following measures:

• Keyboard accessibility: Our website can be operated using a keyboard.
• Clear and intuitive design: Our interface features straightforward language and minimizes unnecessary complexity.
• Descriptive text content: Comprehensive written information is provided in clear, easy-to-understand language.
• Screen reader support: Our website is compatible with widely used screen readers.
• Use of ARIA standards: ARIA roles and attributes are properly implemented to enhance accessibility.
• Visual accessibility options: The interface supports adjustable contrast and text scaling to assist users with visual impairments.
• Consistent navigation: Pages follow logical structures with consistent headings, landmarks, and menus for easier navigation.
• Error feedback: Users receive clear, descriptive error messages to help identify and resolve issues.

Ongoing efforts to maintain accessibility

To ensure continued compliance and improvement, we:

• Test: We conduct regular and consistent testing of designs and technical implementations to ensure compliance with WCAG AA standards.
• Develop: Our design system includes an “accessibility view” mode that allows us to visually check how components appear for users with different visual needs.
• Champion: Accessibility champions across the organisation advocate for and uphold accessibility standards in every stage of our work.
• Quality Assurance: Automated accessibility tests are run regularly, and fixes deployed

Conformance status

Our website and digital services aim to conform to:
- WCAG 2.1 Level AA
- EN 301 549 (EU harmonized standard for ICT accessibility)

Limitations and alternatives

Some areas of our website may not yet be fully accessible. We are actively working to address these limitations and welcome feedback to help prioritise improvements. Where possible, we can provide alternative formats upon request. Please contact us for assistance.

Enforcement and complaints

If you encounter accessibility issues and are unsatisfied with our response, you may contact the relevant enforcement authority in your country. For EU residents, this may include national equality bodies or digital accessibility regulators.

Feedback and contact information

We welcome feedback on the accessibility of our services. You can contact us via: 

• email: websiteaccessibilityfeedback@intrepidtravel.com  

• calling us on 1300 854 500 or +61 3 8594 3903 (outside Australia)  

• by post to Intrepid Travel, Level 7, 567 Collins Street, Melbourne, VIC, 3000 

Date published: 26^th November 2025  

Date last updated: 26^th November 2025