Intrepid Travel puts customers in focus
We all know what it’s like to be a customer and we have all been on the receiving end of good and bad customer service.
If you pick up any trade or business magazine you’ll read how many companies are these days claiming that “It’s all about the customer”, but are they really putting their clients first?
At Intrepid Travel, we’ve always prided ourselves on our pioneering spirit, so in February and March of 2014 we invited ‘Investor in Customers’, an external accreditation and awards body, to conduct a thorough independent assessment of our customer service and experience.
“The survey was conducted with over 20,000 customers and more than 300 travel agents,” explains Robyn Nixon, Deputy Managing Director.
“We are delighted to receive a 2-star ‘Outstanding’ Investor in Customers award.”
“This is fantastic news and reflects the strength of the relationship that we hope we have built with you over 25 years and that we want to continue to build on in the future.”
“We would like to thank everyone who took part in the survey.”
“We’ve already run a series of internal workshops and promise to review every response and comment that you provided. For example, some travellers felt that leaving feedback after your trip was an overly complicated process. We’ve already reviewed the procedure and the questions we ask and are launching a simplified feedback system immediately.”
“Your opinions are important to us. Please keep telling us what you think and if you are travelling with us this year, we hope you have a fantastic time exploring our amazing planet.”
From Robyn Nixon, the entire Intrepid management team and all our staff.