THE INFORMATION IN THIS ARTICLE IS NO LONGER VALID.
March 14 2020, 1pm EST: This open letter titled The Intrepid Promise contains information that is no longer valid. Over the last 24 hours, there have been an unprecedented number of travel restrictions put in place, which has required Intrepid Travel to make the difficult decision to suspend all global operations (with the exception of trips in Australia) from Monday 16 March until at least 31 May 2020.
Please refer to the Intrepid Travel COVID-19 FAQ page for the latest information: intrepidtravel.com/covid19
Dear Intrepid travellers,
In the more than 30 years that Intrepid has been running trips around the world, we’ve seen a few things.
From earthquakes and tsunamis, to September 11 and SARs – each crisis has served as a reminder of the things that truly matter: our customers, our people, and our communities.
The daily news updates and rapid spread of Coronavirus (or COVID-19) has created a world of uncertainty for even the most Intrepid people, so I wanted to personally reach out to you with an update on what Intrepid is doing.
The welfare of our travellers and our staff is our priority. That’s why we follow advice from the experts at the World Health Organization (WHO), as well as the official government travel advisories.
While this particular situation is unprecedented, we do have a very experienced global operations team. Right now, we are monitoring this situation incredibly closely and working with Intrepid’s operations teams throughout the world to look after the thousands of people who are travelling with us in the coming weeks.
Things are changing very quickly at the moment, so we have created an information hub to keep you up to date with any changes to trips that are scheduled to depart in the coming weeks and months.
For more information and answers to Frequently Asked Questions, please visit the Hub here.
Our Promise, your peace of mind
Even if you’re fit and healthy, you’re probably feeling anxious about how Coronavirus could impact your travel plans in the coming weeks and months. While things may be a little uncertain in the short term, we don’t want you to be put off planning your next trips with us.
So today, we are launching what we have called ‘The Intrepid Promise’.
- If you decide to cancel your booking up to 22 days before departure, you can do so without losing any money. We will hold your full payment as a credit for future travel.
- Or, if your trip can’t run due to factors outside of Intrepid’s control, you will receive 150% credit towards future travel with us – or you can choose a 75% refund.
Whatever happens, your booking is protected. That’s our promise.
Looking after yourself, looking after others
Please do read the advice provided by WHO on how to stay healthy. Little things, like washing your hands properly, really do make a difference!
If you’ve been living or travelling in an affected country and have concerns, we’d ask you to let us know so we can help keep you and the people you meet along the way safe and well.
If there’s a silver lining to all this, it is that Coronavirus has reminded the world that we’re all connected.
Please be kind and let’s take care of each other.