An update to all our travellers about the impact of coronavirus.

Due to the ongoing global impact of coronavirus (COVID-19) and with many international borders remaining closed for an extended period, Intrepid Travel has cancelled the majority of tours until at least 30 November 2020. 

This global health crisis has impacted everyone enormously, so we want to make sure your future travel plans are safe and reassure you that we are committed to supporting our travellers in the best way that we can.   

Cancelled trips 

If you were booked on a trip that we have had to cancel due to the pandemic, you will automatically receive a 110%* credit voucher (of your deposit or full payment)**. This excludes additional flights or insurance as they will have their own booking conditions.  

* Your 110% credit voucher has no expiry date.  

**Please note different conditions apply for Polar bookings. 

Trips due to depart in December 2020 

We expect to make a decision on all trips due to depart in December 2020 during October and will notify you directly (via your booking agent) by the end of October 2020. 

Trips due to depart from January 2021 onwards 

These trips are currently scheduled to depart as planned. We are monitoring the situation closely and will notify you at least one month before your scheduled departure date (via your booking agent) if your trip is cancelled or changed.   

If you want to cancel your booking, you can receive a full credit voucher of monies paid (excluding flights or insurance as they will have their own booking conditions) to use on a new trip.  

FAQs

Due to the ongoing global impact of coronavirus (COVID-19) and with many international borders remaining closed for an extended period of time we have had no choice but to cancel the majority of tours until at least 30 November 2020. We are monitoring the situation very closely and will continue to provide updates here if the cancellation of tours is to be extended further. In the meantime, we are also exploring local travel options for our customers.

If you were booked on a tour that has been cancelled due to the coronavirus pandemic, you will automatically receive a credit of 110% of monies* paid of your deposit or full payment**. This excludes additional flights or insurance as they will have their own booking conditions.  

You do not need to contact us to confirm your travel credit as it has been automatically applied to your Intrepid booking file. Simply contact us when the time comes that you are ready to re-book. You can redeem your travel credit on almost any Intrepid trip globally, so it does not have to be the same tour you were originally booked on. We want to provide you with as much flexibility as we can, so that you have plenty of time to plan and re-book your future travel with us. 

*Your 110% credit has no expiry date.

**Please note different conditions apply for polar bookings.

Your 110% travel credit includes your Intrepid tour and any pre and post-trip accommodation or airport transfers you booked through us. It does not include any flights or insurance we have booked for you, as they will each have their own individual booking conditions associated with the provider.

Find out how to redeem your credit

By taking the 110% credit voucher it will help us employ countless numbers of people both in our offices and destinations, and it will enable us to offer you the best service and trips imaginable when the world opens up again. We understand that some of our customers have also lost jobs and income as a result of the pandemic and a credit simply won’t cut it. We are not denying those people refunds, and their wellbeing is extremely important to us. 

By accepting that 110% travel credit and keeping your trust in Intrepid, you’re making a down payment on the kind of world you want to see when the worst of this coronavirus epidemic has passed. 

Read our CEO's letter for more information

The majority of our customers have been happy to receive a 110% travel credit, but we understand that in some instances this will not suit your personal situation. If this is the case for you, please complete the refund request form here and we will review your case in line with original Booking Conditions at time of your booking.

Yes, the Booking Conditions that were applicable at time of your original booking still apply to your booking. In addition to the cancellation options available to you under these Booking Conditions, we are also offering you the option of accepting an 110% travel credit and a later date for full payment for bookings with tour dates in the future. The conditions can be found on our website on our Booking terms and conditions page.

Our travellers come from all over the world, which means each traveller will be facing a different level of travel restrictions, depending on where they live. Due to the ever-changing nature of the variety of travel restrictions, we are waiting until between one and two months before a trip is scheduled to depart to make a decision on whether the trip will be running or not, in an effort to keep the possibility of travelling viable for any travellers who may be in a position to do so. All travellers will be notified of their options at least one month before they are scheduled to depart to allow them time to make any changes to their current arrangements.

All of our travel agent partners have been notified of their customers who have been impacted by the cancellation of tours up until 30 November 2020. We recommend you contact your travel agent directly for them to assist you with your booking and future travel arrangements, as some agencies may have different booking conditions and will already have all of your information on file.

If your travel agency is temporarily closed, you will still need to contact your agent directly to assist you with your travel arrangements, so you may need to wait until they re-open. If the travel agency you booked with is no longer operating as a business, please contact us with your booking details so that we can assist you directly.

You will receive a pro-rata travel credit that you can use towards another Intrepid tour that departs. This travel credit will be applied for the total number of days you did not receive and will be calculated by dividing the total cost of your tour by the number of days you did travel on your tour. You will also receive a pro-rata travel credit for post-accommodation or/and transfers you paid for.

Your 110% credit has no expiry date.

Flights are refundable or changeable depending on the specific fare rules of the airline they are booked through. If you booked your flights through us, please contact us so we can investigate the best options available to you. Airlines have been heavily impacted by the pandemic, so the response times are unfortunately extensively delayed, but our team will prioritise responding to enquiries based on soonest departure date.

At this stage, all trips departing from 1 December 2020 have not been cancelled and are scheduled to depart as planned. We expect to make a decision about trips due to depart in the month of December 2020 by the end of October 2020. We are monitoring the situation very closely and if your trip is cancelled you will be notified directly by our customer care team or your travel agent as soon as possible.  

If you choose to cancel your trip booking departing from 1 December 2020, the cancellation terms and conditions at the time you booked are still applicable. In addition, you have the option to receive a 100% credit of monies paid* (land portion only excluding flights and insurance) to use towards an alternative trip with a departure date whenever it suits you. For all future bookings, including those already booked from 1 December 2020, full payment is now due 21 days prior to the departure date of your tour. 

*Exceptions may apply to some Polar or Australia trips. 

We have currently cancelled the majority of our tours up until the end of November 2020, and will continue to monitor the situation carefully for tours beyond November.

If your trip is still scheduled to depart between now and December 2020, you will be contacted directly by our team or your travel agent with the latest information about whether you are able to join the group, based on your home country's current travel restrictions. We appreciate that in cases where the trip is running but not all nationalities are able to join, it is very disappointing and we are very sorry that all travellers are not able to join all our trips at this time.  

Travellers who are able to go on their trip will be provided with additional on-trip health and safety and pre-departure information via email. Travellers who are not able to depart due to government travel restrictions will be notified by email and have a 110% credit with no expiry date automatically applied to their file. If you have questions or concerns about your specific circumstances, please contact us or your travel agent directly.

Between now and the end of the year, we have a small number of trips departing in specific locations where travel restrictions have eased and our COVID-19 Safe Travels protocols can be met. If you have a booking with us in 2020, you will be contacted directly by us via email or your travel agent with an update on your trip and what is happening with your booking, regardless of whether your trip is departing or not.

Deutsch

Allgemeine Reisebedingungen (ARB) von Intrepid Travel GmbH.