Collection Notice for Bookings

This Collection Notice should be read in conjunction with our Privacy Policy and pertains to the collection of personal information during the booking process.

The purpose of the Collection Notice is to explain how we handle your personal information we receive about you. The primary purpose for collecting your personal information is to assist us with the booking process.

As we are a large international group, your personal information may be shared within the Intrepid Group Pty Limited (Intrepid Group) and any of our related entities worldwide.

What purposes is your personal information collected for?

We collect, hold, use and share your personal information for the following purposes:

  • To facilitate the booking process and provide you with our travel products and services, administer your reservations and tours, manage your account settings, and generally administer and manage our customer relationship with you;

  • Where permitted by law, where it is in your vital interest or you provide your consent to do so, your medical/health information may be shared to ensure that we understand any specific needs you may have, before and during your trip. Any pre-existing medical conditions could impact your enjoyment of the trip, and by informing us of any conditions, issues, or limitations, we can ensure that Intrepid is better prepared to assist if required;

  • We collect insurance and emergency contact details in the case of any medical emergency;

  • To contact you for important updates, or to invite you to complete your booking; and

How will we disclose and use your personal information?

We may share your personal information as follows:

  • Any member of Intrepid and our internal contractors and staff, including local group leaders;

  • Our related overseas entities and Destination Management Companies;

  • Our network and branded partners (e.g. travel agencies, tour operators, Urban Adventures);

  • Travel providers (e.g. Airlines, tour companies);

  • Other third-party operators (i.e. local operators, couriers, mailing houses, payment processors, etc.);

  • Other suppliers and service providers (e.g. hotels, transfer drivers, etc.); and

  • In some cases, Government authorities (e.g. for border crossings, visa requirements.)

Access to your personal information

You can ask us for access to your personal information and to correct any inaccurate, incomplete or out-of-date information we hold about you by contacting us on the information set out in the ‘Contact Us’ section below.

How to contact us

You can review our Privacy Policy here: Intrepid Travel Privacy Policy | Intrepid Travel for more information about how we collect, handle, process, disclose or store your personal information.

If you have any questions about this Privacy Policy or are concerned about how we have handled your personal information, you can contact our privacy team via the form below.

Submit an enquiry

One of our Privacy Officers will contact you within a reasonable time frame after receiving your enquiry or request to verify who you are in order to locate any accounts or bookings you may have with us or ask any follow up questions to better understand your enquiry.