{"id":84794,"date":"2025-06-19T08:28:00","date_gmt":"2025-06-18T22:28:00","guid":{"rendered":"https:\/\/www.intrepidtravel.com\/adventures\/?p=84794"},"modified":"2026-03-24T02:37:56","modified_gmt":"2026-03-23T15:37:56","slug":"tokyo-robot-cafe","status":"publish","type":"post","link":"https:\/\/www.intrepidtravel.com\/adventures\/tokyo-robot-cafe\/","title":{"rendered":"Forget AI: This Tokyo robot cafe is all about human connection"},"content":{"rendered":"\n<p><strong>Artificial intelligence is being touted as the solution to many of humanity&#8217;s problems. But in Japan, an innovative cafe is harnessing the power of robotic technology to tackle loneliness and celebrate inclusivity \u2013 not with AI, but real human-to-human connections.<\/strong><\/p>\n\n\n\n<p>On the face of it, <a href=\"\/tokyo\">Tokyo&#8217;s<\/a> Dawn Avatar Robot Cafe seems like any other modern Japanese dining establishment. It has a wide-ranging menu, including Japanese favourites like katsu-sando and curry, ample tables, a kitchen and a coffee bar. The twist? Most of its staff aren\u2019t actually there. Instead, servers are robot avatars, operated remotely by people with disabilities that prevent them from leaving home for work.\u00a0<\/p>\n\n\n\n<p>Since moving to <a href=\"\/japan\">Japan<\/a> from the UK over seven years ago, I\u2019ve encountered lots of new technology, from fancy toilets and rotating train seats to \u2013 yes,\u00a0restaurants where the servers are robots. But after coming across the Dawn Avatar Robot Cafe on social media, I could see that it was different and I was keen to see what the fuss was about. I joined a group of Intrepid travellers on the <a href=\"\/japan\/japan-highlights-family-holiday-160293\">Japan Highlights Family Holiday<\/a> to visit the robot cafe and find out what makes the experience so special.\u00a0<\/p>\n\n\n\n<p>&#8216;Hello and welcome,&#8217; the avatar at the entrance smiles. It\u2019s waving its hand slowly, greeting us one by one. &#8216;Hey!&#8217; Cody shouts in response, as the children of the group pile excitedly into the space. &#8216;How are you doing?&#8217; The robot responds eloquently. Not surprising, really, considering there\u2019s a person operating it.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image alignwide size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"967\" src=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-6.jpeg\" alt=\"A tiny robot in a pink dress with lit-up green eyes, infront of a tablet and a microphone.\" class=\"wp-image-84796\" srcset=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-6.jpeg 1600w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-6-425x257.jpeg 425w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-6-768x464.jpeg 768w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-6-1536x928.jpeg 1536w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-6-1170x707.jpeg 1170w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-6-585x354.jpeg 585w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">The robot cafe has given Machun remote work<\/figcaption><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">These are the droids I was looking for\u00a0<\/h2>\n\n\n\n<p>We split into four small groups and take our seats. Each group has a server at the head of the table, who talks to us via a speaker in a small robot with a camera in its forehead. Next to each robot is a tablet that they control virtually, allowing them to bring up a series of slides.&nbsp;&nbsp;<\/p>\n\n\n\n<p>We exchange introductions and pleasantries. My server introduces herself as Machun.&nbsp;<\/p>\n\n\n\n<p>&#8216;This is me in my home!&#8217; she says brightly, bringing up a photo of herself smiling in her room. It feels strange talking to a robot as if it\u2019s a person, and at first, I feel quite shy. There\u2019s uproarious laughter coming from the kids\u2019 table, as they take selfies with their human-operated robot. They\u2019ve grasped the concept a lot faster than I have. Machun asks what I\u2019d like to drink, pulling up a menu. I opt for a hand-drip coffee.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Our Intrepid trip leader, Yuki, moves around the tables, encouraging us to ask questions, and I take the opportunity to ask a personal one. I want to know why Machun can\u2019t leave the house to work. In a normal setting, it would be rude to ask something so private, but Machun promptly switches to a slide detailing her condition. She talks me through her story.\u00a0\u00a0<\/p>\n\n\n\n<p>Machun (real name: Aya Kaji) was once a PhD engineering researcher, managing her multiple sclerosis. In 2020, when she was 35, her MS symptoms worsened, and she started to use a wheelchair. Two years later, she contracted long covid, which affected her physical and cognitive functions, and put a stop to her academic career. \u2018I found it hard to keep up and felt like I couldn\u2019t do anything useful again,&#8217; she says frankly. \u2018It was a really hard time. I\u2019d followed this avatar cafe on Twitter for a while and one day I decided to apply.\u2019 She\u2019s been at the cafe since October 2024.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Read more: <a href=\"\/adventures\/where-to-go-in-japan\/\">Where to go in Japan based on your travel vibes<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image alignwide size-full\"><img decoding=\"async\" width=\"1600\" height=\"901\" src=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-7.jpeg\" alt=\"A barista robot entertaining some children.\" class=\"wp-image-84797\" srcset=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-7.jpeg 1600w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-7-425x239.jpeg 425w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-7-768x432.jpeg 768w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-7-1536x865.jpeg 1536w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-7-1170x659.jpeg 1170w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-7-585x329.jpeg 585w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">The kids in Intrepid&#8217;s group interact with one of the robots<\/figcaption><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Barista bots and cyborg selfies\u00a0<\/h2>\n\n\n\n<p>&#8216;The coffee is ready, I\u2019ll just grab it,&#8217; Machun says, and the eyes of her robot go dark. A larger robot is coming towards us, eyes glowing, carrying a tray with my coffee. &#8216;It\u2019s me!&#8217; Machun says from the large robot. &#8216;Can you just grab this coffee?&#8217; It\u2019s steaming hot, and I reach out to take it. &#8216;Thanks, Machun!&#8217; I say. With a cheery &#8216;no problem!&#8217; she turns around and heads back to the bar, as I get up to look around.&nbsp;<\/p>\n\n\n\n<p>The kids\u2019 table is abandoned as they\u2019re off exploring the cafe. They\u2019re clustered around the barista robot, who\u2019s directing them into selfie mode. Zack, the tallest of the kids, has his phone out, and they\u2019re all trying to get into the picture with the robot. &#8216;I\u2019ll just wave my hand now, so you can take the picture,&#8217; the robot\u2019s pilot says. &#8216;One, two, three!&#8217; Everyone\u2019s giggling, clamouring to be in shot.\u00a0\u00a0<\/p>\n\n\n\n<p>The parents join them, with one of the dads staying behind to keep their pilot company. Cody breaks off and goes over to the entrance counter. He\u2019s spotted the &#8216;operate a robot&#8217; section, where guests take turns operating a robot avatar themselves.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Soon we&#8217;re all gathered around the machine, phones out as each kid tries to get the robot to move the way they want it to, squealing excitedly when they get it right. Seems like it takes some getting used to.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Read more: <a href=\"\/adventures\/things-to-know-solo-travel-japan\/\">Everything I wish I knew before travelling to Japan<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image alignwide size-full\"><img decoding=\"async\" width=\"1600\" height=\"899\" src=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-5.jpeg\" alt=\"A life-size robot waves at the camera.\" class=\"wp-image-84795\" srcset=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-5.jpeg 1600w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-5-425x239.jpeg 425w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-5-768x432.jpeg 768w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-5-1536x863.jpeg 1536w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-5-1170x657.jpeg 1170w, https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-5-585x329.jpeg 585w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\">A kimono-wearing robot server approaches the table<\/figcaption><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Authentic intelligence\u00a0<\/h2>\n\n\n\n<p>I realise that I\u2019ve left Machun \u2013 who&#8217;s back in her tabletop avatar \u2013 alone and move back to my chair, apologising. Machun is unfazed. &#8216;It\u2019s totally fine,&#8217; she says. &#8216;Are you enjoying it?&#8217; I am, I say. Machun shares that the dress her current robot is wearing was made by one of the other staff. It\u2019s bright pink and frilly. Across at the parents\u2019 table, their robot is wearing a Japanese-style kimono. &#8216;She made that one, too,&#8217; Machun tells me, as we look over together.&nbsp;<\/p>\n\n\n\n<p>The adults are all leaning in towards their pilot, who\u2019s explaining where she\u2019s from \u2013 Nara Prefecture, near <a href=\"https:\/\/www.intrepidtravel.com\/en\/japan\/tokyo-to-kyoto\" target=\"_blank\" rel=\"noreferrer noopener\">Kyoto<\/a>, where the group is heading next. I take a peep at the slides, impressed by how much detail has gone into them, explaining all about Kyoto\u2019s customs and its culture.\u00a0\u00a0<\/p>\n\n\n\n<p>The pilots make many of the slides themselves, so they can converse freely with guests. Machun likes cooking, so she made a slide with different foods, like karaage (fried chicken). Machun says that she\u2019d like to try making a vegetarian version for me. The tablets don\u2019t just work for showing slides and menus, either. They also act as translation aides, able to auto-translate Machun\u2019s speech and display it on the screen in a range of languages, from French to Arabic. It\u2019s an impressive set-up, designed to make communication as seamless as possible.\u00a0\u00a0<\/p>\n\n\n\n<p>We\u2019re speaking in Japanese, into microphones at our respective locations \u2013 me in the cafe and Machun at home \u2013 and there\u2019s a dial on the table so I can adjust the volume to hear her clearly. One of the staff members shares that English ability among the pilots is a mixed bag. I can see why the servers prepare so many slides to show guests.&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-jetpack-tiled-gallery alignwide is-style-rectangular\"><div class=\"\"><div class=\"tiled-gallery__gallery\"><div class=\"tiled-gallery__row\"><div class=\"tiled-gallery__col\" style=\"flex-basis:54.53255%\"><figure class=\"tiled-gallery__item\"><img decoding=\"async\" srcset=\"https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-10.jpeg?strip=info&#038;w=600&#038;ssl=1 600w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-10.jpeg?strip=info&#038;w=900&#038;ssl=1 900w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-10.jpeg?strip=info&#038;w=1200&#038;ssl=1 1200w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-10.jpeg?strip=info&#038;w=1201&#038;ssl=1 1201w\" alt=\"Machun in her wheelchair, rolling beneath some cherry blossoms.\" data-height=\"1600\" data-id=\"84800\" data-link=\"https:\/\/www.intrepidtravel.com\/adventures\/?attachment_id=84800\" data-url=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-10.jpeg\" data-width=\"1201\" src=\"https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-10.jpeg?ssl=1\" data-amp-layout=\"responsive\" aria-label=\"Open image 1 of 3 in full-screen\"\/><\/figure><\/div><div class=\"tiled-gallery__col\" style=\"flex-basis:45.46745%\"><figure class=\"tiled-gallery__item\"><img decoding=\"async\" srcset=\"https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-9.jpeg?strip=info&#038;w=600&#038;ssl=1 600w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-9.jpeg?strip=info&#038;w=900&#038;ssl=1 900w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-9.jpeg?strip=info&#038;w=1200&#038;ssl=1 1200w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-9.jpeg?strip=info&#038;w=1500&#038;ssl=1 1500w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-9.jpeg?strip=info&#038;w=1600&#038;ssl=1 1600w\" alt=\"Kim and a robot chat over coffee.\" data-height=\"900\" data-id=\"84799\" data-link=\"https:\/\/www.intrepidtravel.com\/adventures\/?attachment_id=84799\" data-url=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-9.jpeg\" data-width=\"1600\" src=\"https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-9.jpeg?ssl=1\" data-amp-layout=\"responsive\" aria-label=\"Open image 2 of 3 in full-screen\"\/><\/figure><figure class=\"tiled-gallery__item\"><img decoding=\"async\" srcset=\"https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-8.jpeg?strip=info&#038;w=600&#038;ssl=1 600w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-8.jpeg?strip=info&#038;w=900&#038;ssl=1 900w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-8.jpeg?strip=info&#038;w=1200&#038;ssl=1 1200w,https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-8.jpeg?strip=info&#038;w=1231&#038;ssl=1 1231w\" alt=\"Machun, in her human form, at home.\" data-height=\"1266\" data-id=\"84798\" data-link=\"https:\/\/www.intrepidtravel.com\/adventures\/?attachment_id=84798\" data-url=\"https:\/\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-8.jpeg\" data-width=\"1231\" src=\"https:\/\/i0.wp.com\/www.intrepidtravel.com\/adventures\/wp-content\/uploads\/2025\/06\/image-8.jpeg?ssl=1\" data-amp-layout=\"responsive\" aria-label=\"Open image 3 of 3 in full-screen\"\/><\/figure><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>When Machun\u2019s movement became limited by covid, she found it physically and mentally challenging. But thanks to the flexible set-up and human connection at her new job, that\u2019s changed.&nbsp;&nbsp;<\/p>\n\n\n\n<p>&#8216;Just seeing people smiling while they talk to me makes time fly by,&#8217; she says. &#8216;We\u2019re on shifts chatting for one hour at a time, then we might go elsewhere, being a barista or something. It\u2019s been fantastic for my mental health.&#8217; I think back to what her life as a researcher must have been like, conducting intellectually stimulating tests and tasks for hours each day, and how much her life has changed since.\u00a0\u00a0<\/p>\n\n\n\n<p>Before we know it, it\u2019s time for us to pack up. Even though Machun and I aren\u2019t physically in the same room, it really feels like we have been. Yuki comes over to take a picture of us together, and Machun and I swap Instagram handles.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Yuki regularly takes travellers to the cafe and sums up the experience from her perspective. &#8216;It\u2019s a powerful reminder that even from afar, human connection is very real and deeply moving.&#8217;&nbsp;<\/p>\n\n\n\n<p>I agree. In a world where it can seem that AI is taking place of real-life connections \u2013 just look at all the stories about AI companions, AI therapists and so on \u2013 the robots at Dawn Avatar Robot Cafe feel like the opposite of that.<em> <\/em>I\u2019d arrived expecting to say \u2018hello\u2019 to some robots, but chatting to Machun proves to be a remarkably intimate experience. Over the course of an hour, we&#8217;ve shared stories and told jokes, laughing real laughs and feeling joyful, sad and happy \u2013 the byproduct of a wide-ranging, human-to-human chat. This experience hasn&#8217;t been a simulation of humanity; the robots here are beacons of authentic inclusion and enablers of real, beautiful connections.\u00a0<\/p>\n\n\n\n<p><strong>Kim met Machun on a <\/strong><a href=\"\/japan\/japan-highlights-family-holiday-160293\"><strong>Japan Highlights Family Holiday<\/strong><\/a><strong>. Explore the full range of Intrepid&#8217;s <\/strong><a href=\"\/japan\"><strong>Japan trips<\/strong><\/a><strong> to find the right adventure for you. <\/strong>&nbsp;<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a world where it can seem that AI is taking place of real-life connections, this robot cafe flips the script.<\/p>\n","protected":false},"author":16386,"featured_media":84805,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[1408,3106],"tags":[180,265,21,605],"class_list":["post-84794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-good-life","tag-asia","tag-family-adventure","tag-japan","tag-tokyo","ipf_theme-family","ipf_region-japan"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Forget AI: This Tokyo robot cafe is all about human connection | The Good Times by Intrepid<\/title>\n<meta name=\"description\" content=\"At Tokyo Dawn Avatar Robot Cafe, remote staff with disabilities pilot robots, proving tech can fuel authentic human connection and create inclusive work.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intrepidtravel.com\/adventures\/tokyo-robot-cafe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Forget AI: This Tokyo robot cafe is all about human connection\" \/>\n<meta property=\"og:description\" content=\"In a world where it can seem that AI is taking place of real-life connections, this robot cafe flips the script.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intrepidtravel.com\/adventures\/tokyo-robot-cafe\/\" 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