{"id":39759,"date":"2020-04-01T09:52:55","date_gmt":"2020-03-31T22:52:55","guid":{"rendered":"https:\/\/www.intrepidtravel.com\/adventures\/?p=39759"},"modified":"2025-03-22T00:56:29","modified_gmt":"2025-03-21T13:56:29","slug":"thank-you","status":"publish","type":"post","link":"https:\/\/www.intrepidtravel.com\/adventures\/thank-you\/","title":{"rendered":"Thank you to our customers and community"},"content":{"rendered":"

To the Intrepid Travel community,\u00a0<\/span>\u00a0<\/span><\/p>\n

I hope you are staying safe and well during this unprecedented time for our industry\u00a0\u2013\u00a0and our world.<\/span>\u00a0<\/span>The COVID-19 pandemic has uprooted our lives, and our business, in ways we simply never could have imagined<\/span>.<\/span>\u00a0<\/span><\/p>\n

For over 30 years<\/span>, Intrepid has faced\u00a0<\/span>a number of<\/span>\u00a0obstacles that have disrupted tourism\u00a0\u2013 from global recessions to terrorist attacks and other widespread health emergencies. Throughout each instance we have always tried our hardest to power through with care for our customers and community.\u00a0<\/span>\u00a0<\/span><\/p>\n

For the past\u00a0<\/span>several weeks, our team at Intrepid Travel have focused on nothing but our people:<\/span>\u00a0o<\/span>ur staff, our community, and you, our customers. While<\/span>\u00a0we have not been perfect, we have done our best to\u00a0<\/span>act\u00a0<\/span>with empathy.\u00a0<\/span>\u00a0<\/span><\/p>\n

Since this situation began escalating, we\u2019ve met each day to discuss where our travellers were in the world, how we could support them and help get them home safely. Beginning with over 3<\/span>,<\/span>000\u00a0<\/span>travellers<\/span>\u00a0abroad in early March, our global operations team worked around the clock to bring that number down daily<\/span>.\u00a0<\/span>I\u2019m happy to share that\u00a0<\/span>the majority are now\u00a0<\/span>home<\/span>\u00a0<\/span>and\u00a0<\/span>those who remain<\/span>\u00a0are<\/span>\u00a0in touch with their governments and on their journey home\u00a0<\/span>soon.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Throughout this time, we\u2019ve seen the power of kindness shine through \u2013 from stories of our Intrepid leaders opening their own homes to our customers to the generosity of our partners who have opened their closed hotels to house our leaders.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

For now, on behalf of all of us at Intrepid, we want to extend a sincere thank you for your patience and support in a time of great uncertainty. It is appreciated, now more than ever.\u00a0<\/span>\u00a0<\/span><\/p>\n

I<\/span>n the coming months Intrepid will set out to find impactful ways to support our entire value chain, starting with an initial commitment of setting up a Community Recovery Pledge in partnership with The Intrepid Foundation. This will support our vulnerable communities as they recover and rebuild their sustainable tourism products.\u00a0<\/span>\u00a0<\/span><\/p>\n

Intrepid Travel is resilient, much like our customers, and we are ready and eager to spend the next 30 years showing you this amazing world once it is safe to do so.\u00a0<\/span>\u00a0<\/span><\/p>\n

Until then, thanks again. We will get through this together.\u00a0<\/span>\u00a0<\/span><\/p>\n

Sincerely,\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Leigh Barnes, Chief Customer Officer\u00a0<\/span>\u00a0<\/span><\/p>\n

—<\/p>\n

Footnote:\u00a0The wellbeing of our customers is our priority:\u00a0From Monday 16 March, Intrepid Travel will suspend all tours until at least 31 May 2020\u200b.\u00a0You can find out more information on the suspension here: www.intrepidtravel.com\/covid19<\/a>.\u00a0\u00a0<\/em><\/p>\n

Unfortunately, due to the impact of the pandemic and the overwhelming amount of comments on this letter, our team have been unable to respond to everyone. We are grateful for the kind thoughts and encouragement shared by many of you and have reached out to any travellers with cancelled trips directly to discuss their situation.\u00a0<\/em><\/p>\n

Sacred Land of the Incas<\/a><\/div>
15 days<\/span><\/div>
View trip<\/a><\/div><\/div><\/div><\/div>
Highlights of India & Nepal<\/a><\/div>
19 days<\/span><\/div>
View trip<\/a><\/div><\/div><\/div><\/div>
Southern China Highlights: Hong Kong to Shanghai<\/a><\/div>
10 days<\/span><\/div>
View trip<\/a><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

We want to extend a sincere thank you for your patience and support in a time of great uncertainty. It is appreciated, now more than ever.\u00a0\u00a0<\/p>\n","protected":false},"author":15098,"featured_media":46189,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[14],"tags":[],"class_list":["post-39759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nThank you to our customers and community | Intrepid Travel Blog<\/title>\n<meta name=\"description\" content=\"We want to extend a sincere thank you for your patience and support in a time of great uncertainty. 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