Employment with Intrepid

As an Intrepid employee, there's more to work than the job you do. It's about becoming part of an energetic and diverse global family, with a zest for life and a lust for travel.

We work hard to maintain an environment that hits the right note between professional and fun - because it's our belief that people are more inventive when inspired, more productive when passionate and more resourceful when recognised. And with offices around the world, there's always plenty of opportunities for fun, adventure and career development with Intrepid.

 

Current employment opportunities

Do you want to join a company consistently ranked by Outside Magazine as one of the Best Places to Work in the United States? Do you have outstanding customer service skills and a passion for travel? Then apply to join our team as an Adventure Specialist (aka Sales and Customer Service Specialist).

POSITION PURPOSE : Maximize sales of Intrepid Group products to US direct consumers by offering exemplary customer service by phone and email; close sales, and accurately enter customer and product data into the booking system. Be part of a dynamic team of specialists, utilizing a personal passion for travel and company resources to create the best experience for customers.

QUALIFICATIONS AND EXPERIENCE

  • Travel industry course and/or direct experience within the travel, hospitality, or retail industry.
  • Personal and/or professional travel experience to Intrepid Destinations.
  • Experience working with computer booking systems or customer resource management systems
  • Experience with telephone based customer service
  • Experience working in a sales position
  • Experience in Microsoft Office suite (Outlook, Word, Power Point, Excel) and Google applications
  • Well-rounded international travel experience

OTHER SKILLS AND ATTRIBUTES

  • Excellent phone manner and technique
  • Ability to work under pressure while maintaining accuracy
  • Ability to work efficiently with minimal supervision
  • Outstanding organizational skills, attention to detail and ability to multi-task
  • High standards of customer service
  • Excellent verbal communication skills
  • An understanding of and commitment to Intrepid’s Responsible Travel philosophy
  • Friendly, flexible, adaptable Team player Responsible and reliable
  • Passion for travel in the Intrepid style
  • Ability to use multiple programs and online tools concurrently to access booking and product information

KEY ACCOUNTABILITIES

Excellent customer service and product knowledge

  • Politely and informatively respond to all customer enquiries and requests by phone or email within the same business day
  • Participate in in-house product training sessions
  • Achieve high scores on service and knowledge survey
  • Treat every specialist’s customer as you would your own
  • Handle complaint and conflict situations using best practice guidelines

Accurate, complete and timely sales entered in bookings system

  • Passenger details and products entered in booking system per Intrepid standards
  • Detailed and timely transaction notes of all relevant customer contact entered in bookings, providing a running timeline of the booking
  • Correspondence from external teams documented in files
  • Invoices sent in a timely schedule
  • Pre-departure emails sent timely with pertinent travel details
  • Expired options and late payments reviewed and actioned daily
  • Web bookings actioned daily

Maximize sales

  • Answer every phone call with the intent of closing a sale
  • Maintain a reliable system to track and follow-up with sales leads, and make follow-up sales calls when appropriate
  • Develop a strong relationship with each client so next time they travel, they choose Intrepid again, and they recommend Intrepid to their friends
  • Contribute with the entire sales team in achieving monthly sales goals

Excellent internal communication

  • Efficiently communicate client questions to Intrepid operations offices and other teams around the world to ensure the smoothest possible response (pleasant and clear language with specific call to action)
  • Save new operations/trip information in a central folder and communicate updates with co-workers
  • Advise appropriate teams of required updates to trip notes and website
  • Keep up-to-date with Company communication through intranet

Marketing support

  • Attend monthly sales and marketing meetings to learn about promotions and marketing for the month ahead
  • Actively support marketing campaigns and enthusiastically communicate to clients
  • Attend events as requested and happily share Intrepid with prospective passengers
  • Provide feedback to marketing team on campaign results and customer response to campaigns

Please provide a cover letter with your application (this is your chance to showcase your personality and communication skills) 

Applications without a cover letter or international travel experience will not be considered.

Only US Citizens or Permanent Residents with a valid work permit will be considered for this role.

Send application to: us.employment@intrepidtravel.com

We are now calling for expressions of interest for Group Leader position. This role will be responsible to ensure the overall successful operation of each trip as detailed by PEAK DMC management with particular reference to the health, safety and enjoyment of the group members.

To apply, view the Job Description then submit a completed version of our Application Form along with your resume to leena.sharma@peakdmc.com on or before 25 May 2016.

We are now calling for expressions of interest for a new Adventure Specialist to join our team in Toronto. We are looking for a dynamic sales consultant who can maximize sales by offering exemplary customer service by phone and email, close sales confidently and accurately while utilizing your personal passion for travel. Only Canadian Citizens or Visa holders with a valid work permit will be considered for this role.

To apply, view the Job Description and e-mail your resume to megan.bailey@intrepidtravel.com on or before 03 June 2016.

 

Our Team

We're incredibly proud of our small family of staff who each bring their unique skills and experience to our talent pool. In Intrepid offices around the world, you'll find dedicated, hard working people, who are passionate about what they do and thrive in a fun, positive team environment.

Here are just a few ways you might forge out a career with Intrepid:

Become a Travel Specialist

Our specialist travel advisors have an abundance of experience, a wealth of knowledge and a passion for amazing adventures. If you've racked up your fair share of passport stamps, come from a background in travel or simply have a thirst for adventure and sensational people skills - there might just be a job with your name on it in one of our offices around the world.

Become a Group Leader

Do you want to make a career out of showing your country to the world? Are experienced in group tours or travel? Then it's time to consider a career as an Intrepid Group Leader. Our leaders come from a diverse range of backgrounds and experience, and share our passion for responsible travel. Key attributes such as high-level organisation, problem solving and people skills are essential to ensure you've got what it takes to give Intrepid travellers the most incredible experience.

Join our industry sales team

Are you passionate about travel, skilled at making sales and have great attention to detail? If so, the Intrepid Industry Sales team might be just the place for you. This team are at the heart of our business - its trips, trips and more trips, 24-hours a day! In fact you are almost always on someone's holiday! Servicing the needs of direct sales, wholesale agents and web customers, you could be talking to an agent one minute and emailing a potential holiday-maker in Europe the next. Sound like the right mix of fun and variety for you?

 

Where we are in the world?

Melbourne, Victoria, Australia
It is Melbourne where the Intrepid story began although the team has increased dramatically from the days Darrell and Manch were a two man band working out of their kitchen! This is the biggest Intrepid office in the globe and based in the cosmopolitan CBD. 

Alton, Hampshire, UK
Based approximately an hour from London the Alton office is a pretty market town surrounded by beautiful countryside. The office is bright and open planned and staff regularly get involved in some competitive table tennis competitions! 

Petaluma, California, USA
Overlooking the Petaluma River and the hills of Sonoma County this has to be one of the most attractive work environments for Intrepid staff. It was ranked 33rd in the 100 best places to work by the American Outside Magazine.   

Toronto, Canada
Tucked away in Toronto’s fashion district, our Queen St. W office space is truly a hub for adventure. This open space fosters an environment of open communication, collaboration and creativity. The office itself offers a relaxing lounge space, foosball table and two beer fridge’s, meaning there are no shortage of spots to celebrate a big win or a job well done!

Holzkirchen, Germany 
Nestled between one of Germany’s favourite cities, Munich, and the Alps, Holzkirchen, is a great place to work, not only at the time of the legendary Oktoberfest. With a half hour train ride from Munich downtown and located at the A8 Autobahn the office is easy accessible for commuters. We are a small team, but we plan to expand.

 

Our Culture

Working for Intrepid can often be a fairly social affair, like team lunches in Hanoi, yoga sessions in the Beijing office or 'Frock up Fridays' in Melbourne - we always make time to supplement our busy working lives with some fun and frivolity.

The thing that sets Intrepid apart is that all staff are encouraged to be themselves, make suggestions and share their ideas - even the crazy ones. After all, Intrepid Travel was born from a crazy idea two backpackers had while on holiday in Africa!

 

Recruitment process

Office-based hiring process

The job application process with Intrepid is nice and straighthforward. Just a few simple steps and you’re on your way to beginning the adventure of a lifetime.

Application process

Once you’ve identified a vacancy that suits your talents and requirements, please ensure you have your CV ready in an electronic format. Answer some simple questions related to the job you’re applying for and attach both to an email directed to the relevant location

Telephone screening

If you are shortlisted the first stage of the process may involve a telephone call to discuss your CV and career aspirations in more detail. This is also a great opportunity for you to ask any questions you may have about life at Intrepid.

Interview process

Short-listed candidates will then be invited in to meet us in person. The initial interview will be a mix of behavioural and role specific questions and there is the potential for second round interviews to take place.

Selection

The final selected applicant will be given a verbal offer of the position, followed by confirmation in writing. The time frame for placement varies but generally may take between 2-4 weeks.

Benefits

  • Rostered days off (RDO) - each permanent full time employee may be eligible to one RDO per month to encourage work place flexibility.
  • Staff Travel Discounts - each permanent full time employee is entitled to a discount off Intrepid trips
  • Employee Assistance Program (EAP) - Intrepid offers an EAP program which provides employees and immediate family members with assistances in times of hardship. We want to ensure our employees are safe and happy inside and outside of work.

 

Training and development

To keep up with the growing needs of the business, we also regularly create new roles and reengineer existing positions - which means we can offer opportunities for multi-skilled members of staff to redefine and grow their roles within the business, or try their hand at something different entirely.

Performance reviews

Reviews are held every 6 months with each office staff member, where issues such as future development, training opportunities and performance are discussed and evaluated. This maintains healthy two-way communication between employees and managers.

Training and study support

At Intrepid, we not only recognise the importance of continued learning and development - we support it. All staff may be entitled to study leave and can apply for financial support for external training programs, short courses or tertiary study.

Internal training

Being an international company, we adopt a blended approach to learning that involves training in a face-to-face ‘classroom’ setting, online training via webinars and virtual ‘classrooms’ where employees from across the globe interact. Regular courses and workshops are also run by both internal staff and professional facilitators, on topics ranging from product specific training to conflict management and customer service.

 

Work Experience

Plenty of people grow up wanting to forge a career in travel - and why wouldn't you? Breathtaking sights, golden sunrises, eye-popping cities… we're inclined to agree that it's the best industry there is! In the interest of helping out the next-gen of travel gurus, Intrepid offers students the chance to do work experience in our Melbourne office.

As we receive a high volume of requests, all students must contact our HR Department, well in advance to be considered. Please email employment@intrepidtravel.com with the following information:

  • Your name, email and phone number
  • The course you are doing
  • Details of how long a placement you need, and likely dates
  • Your area of interest e.g. sales, operations
  • Your skills and experience. What are you really good at?

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