Family - Good Morning Vietnam Trip Notes

Experience the Asia of old on a family adventure that captures the spirit of Vietnam. Meet its friendly people and explore the stunning Halong Bay and Mekong Delta.

    • 13
    • TVFA
    • Total price tool tip
      USD $1,730
      CAD $1,845
      AUD $1,915
      EUR €1,295
      GBP £1,150
      NZD $2,270
      ZAR R17,435
      CHF FR1,595
      *
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    • Explorer, Family
    • Original
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There is a later version of this trip also available for travel from Jan 1, 2015 to Dec 31, 2015. View later Vietnam Family Holiday .
Print Version
Last Modified: 01 Oct 2014
Family - Good Morning Vietnam
Trip code: TVFA
Validity: 01 Jan 2014 to 31 Dec 2014
With great food, lush scenery and lots of warm, friendly locals, the whole family will fall in love with Vietnam. Sail beautiful Halong Bay. Delight at water puppets in Hanoi. Learn about rich emperors in Hue. Get a new outfit tailor-made in Hoi An. Maybe even take a dip in the South China Sea. With so much to share and do together, you'll experience the culture, flavours, and highlights of a Vietnamese adventure your family will always remember.
This trip is operated by our trusted local partners, The Adventure Company.
Table of Contents
StyleGroup sizeEmergency funds
ThemesYour fellow travellersVisas
MapSingle travellersIssues on your trip
ItineraryAccommodationWhat to take
Also available to purchaseMeals introductionHealth
Itinerary disclaimerMealsSafety
Culture shock rating TransportTravel insurance
Physical ratingGroup leaderResponsible Travel
Included activitiesJoining point A couple of rules
Optional activitiesJoining point descriptionThe Intrepid Foundation
Money ExchangeArrival complicationsResponsible Travel projects
Spending moneyFinish point Carbon offset
TippingFinish point descriptionFeedback
Departure taxFinish point instructions
Important notesEmergency contact
Style
Original
  • Original trips are classic Intrepid adventures. With a mix of included activities and free time, they offer plenty of opportunities to explore at your own pace and take part in activities that really get beneath the skin of a destination. While the occasional meal may be included, you'll have the freedom to seek out your own culinary adventures. Accommodation is generally budget or tourist class (2-3 star), but you're as likely to find yourself as a guest of a local family as staying in a hotel or camping. Transport will vary as well. Depending on the destination and the itinerary you could find yourself travelling on anything from a camel to a train or a private safari vehicle. It's all part of the adventure! Original travellers have a desire to make the most of their travel time and really get to know a place, its people and cultures.
Themes
Family, Explorer
Map
Family - Good Morning Vietnam
Itinerary
Days 1-2 Hanoi
Xin chao! Welcome to Vietnam.
Your adventure begins with a Welcome Meeting at 6pm on Day 1.
The capital of Vietnam is a charming city with a population of over six million. Hanoi is famous for its beautiful lakes, shaded boulevards, verdant public parks and its thriving Old Quarter, which is an architectural museum piece with blocks of ochre buildings retaining the air of a 1930s provincial French town. As Vietnam develops to compete with other South-East Asian countries, the beautiful Hoan Kiem Lake reflects the contrasts of modern office buildings, old Buddhist temples and the tangle of ancient streets in its still surface.
If you arrive early, why not get your first taste of Vietnam exploring the lovely, laidback capital. You can stroll the tree-lined boulevards to get a sense of the old days, wander the Old Quarter to uncover ancient temples and a rich, religious culture or head to the Temple of Literature, an oasis of calm right at the heart of Hanoi.
Enjoy a tasty breakfast with our long time friends at KOTO restaurant - a organisation that is supporting street kids with a career in the hospitality industry.
Take a cyclo tour through the ancient '39 streets' to discover an amazing selection of shops selling everything from souvenirs to exquisite silk clothing, beautifully embroidered tablecloths and CDs. Then take in a performance of the famous water puppet theatre.
Included Activities
  • Hanoi - breakfast at KOTO restaurant
  • Ho Chi Minh's Mausoleum and Museum
  • Hanoi - Water puppet show
  • Hanoi - Temple of Literature
Optional Activities
  • Hanoi - Army Museum - VND20000
  • Hanoi - Fine Arts Museum - VND30000
  • Hanoi - Hoa Lo 'Hanoi Hilton' Prison - VND20000
  • Hanoi - Museum of Ethnology - VND180000
  • Hanoi - Women's Museum - VND30000
Accommodation
Hotel (2 nts)
Days 3-4 Halong Bay/Overnight Train
Travel by private minibus to the spectacular World Heritage site of Halong Bay (approx 4 hrs).
Halong Bay is a breathtaking secluded harbour with 2,000 limestone islands rising from the emerald waters of Bac Bo Gulf. One of Vietnam's most scenic regions, this area of about 1,500 sq km is dotted with innumerable beaches and grottos, created over thousands of years by waves and wind.
Board our private boat and cruise among the dramatic limestone peaks. There's an opportunity to swim in the famed South China Sea, as well as to explore caves filled with stunning stalactites and stalagmites. Spend a peaceful night on board, beneath a night sky alive with stars. Our sailing junk has twin-share cabins that have air-conditioning and private facilities. There's also a dining room and bar where we enjoy a sumptuous lunch and dinner.
BOAT SHORTAGE:
Due to recent unforeseen late changes by local authorities in Halong Bay a large proportion of boats are now no longer permitted to stay overnight, thus resulting in a shortage of boats. To ensure we can accommodate all Intrepid travellers overnight on a boat we are occasionally using a larger boat (approx. 12 cabins) and splitting our groups across different boats. An Intrepid group leader will be present on each boat, and the route taken and inclusions on board will remain the same.
We return to Hanoi by bus (approx 3.5 hrs). From there we board an overnight train bound for Hue. Although conditions are basic, overnight trains are a true experience and the best way to travel long distances with the locals. Sleeper trains typically have four berth compartments (occasionally six berth depending on seasonal variations), which have bench seats that convert into sleeping bunks. A sheet, pillow and blanket are provided, although some travellers prefer to bring their own sleeping sheet. On occasion, passengers of different genders will be required to share a compartment and there will be occasions where you'll be sharing with local travellers or travellers who are not part of your group. Most trains have a dining carriage serving simple food, but some travellers take the opportunity to stock up on fresh bread, cheese and fruit prior to departure.
Accommodation
Overnight boat (1 nt), Overnight Sleeper Train (1 nt)
Days 5-6 Hue
As the former imperial capital of Vietnam, Hue holds the treasures of Vietnam's royal past and is a curious mix of bustling streets and tranquil settings.
Visit the Imperial Citadel, including the Forbidden Purple City which was almost totally destroyed during the American War's Tet Offensive, but the foliage-covered ruins are still atmospheric and the gaping holes left by bombs give an idea of the destruction wreaked upon the country during the war.
Enjoy a dragon boat cruise on the Perfume River. The trip includes a visit to Thien Mu Pagoda, considered by many to be the unofficial symbol of Hue. It's an active Buddhist monastery with its origins dating back to 1601. One of the most poignant displays is a car belonging to a former monk who, in 1963, drove to Saigon and set himself alight to protest against the treatment of Buddhists by the South Vietnamese regime. We also visit one of the royal tombs, that of Emperor Tu Duc, with its central lake set amid a grove of frangipani and pine trees, and we may visit what many believe to be the most majestic of all the royal tombs, Minh Mang.
There's ample time to explore the city's many Buddhist pagodas, outlying handicraft villages and the busy Dong Ba Market. Enjoying an ice-cream with the kids or a coffee at one of the riverside coffee shops at sunset is also an experience not to be missed.
N.B - for departures 6 April 13 and 9 April 13 - The Dragon boat will be replaced with a private bus tour due to the Hon Chen boat Festival.
Included Activities
  • Hue Imperial Citadel
  • Hue Royal Tomb
  • Hue Thien Mu Pagoda
Accommodation
Hotel (2 nts)
Days 7-9 Hoi An
Travelling by bus, we head south through coastal rice paddies, before traversing the spectacularly mountainous Hai Van Pass. After a brief visit to the beautiful China Beach, arrive at Hoi An (approx 4 hours).
Recently declared a World Heritage site, Hoi An is being beautifully restored and preserved. Known as Faifo to early Western traders, it was one of South-East Asia's major international ports during the 17th, 18th and 19th centuries. Today, parts of Hoi An look exactly as they did more than a century ago and it retains the feel of centuries past, making it the sort of place that grows on you the more you explore it.
It's also a shopping mecca - with much to browse and buy. Choose from original paintings, handcrafted woodwork, ceramics, embroidery, lanterns and more. Hoi An has also become famous for its tailoring - with a great variety of fabrics and tailors to choose from. Bring your favourite piece of clothing or even just a picture, and you'll be able to have it copied.
We will be taken on an orientation walk for the Ancient Town with our group leader. We then visit Children's Hope in Action Centre for information about the project and perhaps some interaction with local kids. CHIA is a community-based project supported by The Intrepid Foundation before having a picnic lunch on the beach.
The rest of your time is left free to relax in this beautiful area. You could take a taxi or make the easy five-kilometre bicycle ride through the rice paddies and shrimp ponds to Cua Dai beach. Alternatively Hoi An is one of the best places to shop for souvenirs, especially if you’re looking for t-shirts, paintings or ceramics. For those interested in getting clothes tailored, this is definitely the place to shop. Speak to your leader about arranging a cooking lesson and learn about the many layers of fresh herbs and flavours that can be found in this fresh cuisine.
Included Activities
  • Orientation walk
  • Children Hope in Action visit
Optional Activities
  • Hoi An - Bicycle hire - VND40000
  • Hoi An - My Son Cham day trip - VND800000
  • Hoi An - Thu Bon river boat trip - VND100000
  • Hoi An - cooking course - VND420000
Accommodation
Hotel (3 nts)
Days 10-13 Ho Chi Minh City/Mekong Delta
Take a short flight to the economic hub of Ho Chi Minh City (approx 1 hr).
Formerly known as Saigon, Ho Chi Minh City is characterised by a vast array of sights and sounds; a fascinating blend of old and new, East and West. The huge number of people rushing about their daily lives in Vietnam's largest city gives it a dynamic atmosphere and the French influence is evident in the excellent baguettes and coffee on offer. Much of the city's life takes place on the busy streets lined with shops, stalls and vendors with their wares spread out on the footpath, selling everything from soup to sophisticated electronics.
We head off to Ben Thanh Market to experience a local lunch, market-style! Afterwards you're free to explore the city on your own. Your leader will have plenty of interesting and fun ideas for you and the kids. Perhaps you might consider scooting off on cyclos to Cholon, the Chinatown area of Ho Chi Minh City, for a spot of temple-hopping. Or you might like to visit the Vietnamese version of a department store for some serious shopping.
The following day we head out on a day trip to explore the Mekong Delta. Board the boat to Ben Tre to see coconut candy factory and sample the local candies for which this region is famous. Take the opportunity to Tuk Tuk around this remote village with a tropical fruit stop, and learn more about local rural life. Then visit a nearby restaurant in the heart of the delta, where you can sample some of the regional specialities such as the famous elephant ear fish.
After lunch, board sampans (small rowing boats) and paddle past the many water coconut trees that populate the Mekong Delta. Boarding our main private boat, cruise through more major waterways, arriving in My Tho town. Here our bus awaits to take us back to Ho Chi Minh City.
On our third day in Ho Chi Minh City we take a break from the heat and traffic of this bustling city and head to the Dam Sen Water Park.
There are no activities planned for the final day and you are able to depart our accommodation at any time. Please check the 'Finishing Point Hotel' section for checkout times and luggage storage possibilities.
Included Activities
  • Mekong Delta Day Trip
  • Dam Sen Water Park
Optional Activities
  • Ho Chi Minh City - Reunification Palace - VND30000
  • Ho Chi Minh City - War Remnants Museum - VND15000
  • HCMC - Cu Chi Tunnels - VND90000
Accommodation
Hotel (3 nts)
Also available to purchase
For many of our trips we have other services or experiences that are also available to purchase to extend your trip or to make your holiday a little easier. Below is a list of other travel products you can purchase in conjunction with this trip.
  • TVFA Good Morning Vietnam - Single Supplement (TVFA)
  • Vietnam Family Holiday - Single Supplement (TVFA)
    Itinerary disclaimer
    Occasionally our itineraries are updated during the year to incorporate improvements stemming from past travellers' comments and our own research. The information given in this itinerary may be slightly different to that in the brochure. It's very important that you print and review a final copy of your Trip Notes a couple of days prior to travel, in case there have been changes that affect your plans. For the latest updated Trip Notes please visit our website: www.intrepidtravel.com
    Please note that while we operate successful trips in this region throughout the year, some changes may occur in our itineraries due to inclement weather and common seasonal changes to timetables and transport routes. This can happen with little notice so please be prepared for modifications to the route.
    Culture shock rating

    At times local life here will be familiar to that of back home, and at times very different. Services are available most of the time, English may not be the native language, and there may be some cultural differences.
    Physical rating

    These trips are a relaxing break. You don't have to worry about doing anything physically demanding unless you want to.
    Included activities
    Included activities are listed in the day-to-day itinerary, all other activities are optional and at your own expense. If you choose not to participate in the included activities on this itinerary, the cost will not be refunded.
    Optional activities
    A selection of optional activities are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only. Prices are approximate and are for entrance only and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability and it may not be possible to do all the activities listed in the time available at each destination.
    Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. This means that it is possible that you may find the same activity cheaper with another operator on the ground, however we cannot vouch for the safety or quality of that operator. Activities not listed above have not been assessed by us and as such our staff and leaders are unable to assist you with booking these activities. The decision to partake in any activity not listed is at your own discretion and risk.
    Money Exchange
    The official currency of Vietnam is Dong (VND).
    The local currency is Vietnam Dong (VND), but US dollars are also accepted. It is almost impossible to change VND into US dollars without a flight ticket showing your onward destination.
    Only change money at official money exchange counters with a clear sign showing this status. Illegal exchange places like gold shops may offer a higher rate you may risk losing your money.
    Credit cards are becoming more widely accepted, but outside main centres you may find cash the only acceptable currency. It may be difficult to cash travellers’ cheques.
    ATMs are widely available in major cities and tourist areas.
    You can have funds transferred to Vietnam via international money transfer companies like Western Union or Moneygram.
    Spending money
    Every traveller is different and therefore spending money requirements will vary. Some travellers may drink more than others while other travellers like to purchase more souvenirs than most. Please consider your own spending habits when it comes to allowing for drinks, shopping, participating in optional activities, and tipping. Please also remember the following specific recommendations when planning your trip.
    Tipping
    If you're happy with the services provided a tip - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Intrepid destinations. Although can be difficult to source we advise you to carry small notes of local currency each day to make tipping easier.
    The following amounts are per person suggestions based on local considerations and feedback from our past travellers:
    Restaurants: Local markets and basic restaurants - round your bill up to the nearest US$1. More up-market restaurants we suggest 10% to 15% of your bill.
    Local guides: Throughout your trip you may at times have a local guide in addition to your tour leader. We suggest US$2-US$3 per day for local guides.
    Drivers: You may have a range of drivers on your trip. Some may be with you for a short journey while others may be with you for several days. We would suggest a higher tip for those more involved with the group, however we suggest US$1-US$2 per day for drivers.
    Your Tour Leader: You may also consider tipping your tour leader for outstanding service throughout your trip. The amount is entirely a personal preference, however as a guideline US$2-US$4 per person, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.
    In total, we recommend you budget approx US$5-US$10 per day of your trip to cover tipping.
    At your group meeting on Day 1 your tour leader will discuss with you the idea of running a group tipping kitty, whereby everybody contributes an equal amount and then your tour leader pays the tips while keeping a running record of all monies spent (except restaurant tips). The record can be checked at any time and any money remaining at the end of the tour returned to group members. This is often the easiest way to avoid the hassles of needing small change and knowing when and what is an appropriate amount to tip.
    Please don't tip with coins, very small denomination notes, or dirty and ripped notes. This is regarded culturally as an insult
    Departure tax
    All departure taxes should be included in your international flight ticket.
    Important notes
    TET:
    Tet is Vietnam's New Year festival, held annually in late January or early February based on the lunar calendar. While this can be a fascinating time to travel and experience this event, expect some shop closures and busier than usual local transport. Opening hours at some tourist sites may also be affected or closed. Although we make all reasonable efforts to avoid disruption, a flexible approach from the traveller is appreciated.
    WET SEASON:
    During the rainy months (approx. June to October), our mode of transport can be changed at short notice due to weather conditions.
    AGE RESTRICTIONS:
    Age restrictions apply to this trip - minimum age 5.
    LOCAL PARTNER:
    This trip is operated by our experienced local partner, The Adventure Company.
    Group size
    Maximum of 16 travellers per group.
    Your fellow travellers
    As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part.
    Due to privacy reasons we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure. However you can download Intrepid's FREE Meet Up app to chat with your fellow travellers before your trip. Meet up, discuss your upcoming trip and share the excitement of planning for your adventure. For more information visit: www.intrepidtravel.com/meetup
    Single travellers
    A single supplement is available on this trip, please refer to your booking agent for further information.
    Our group trips are designed for shared accommodation and don't involve a compulsory single supplement. On our Family Adventures, single relatives or friends are welcome to travel along with a family. These single travellers share with people of the same gender for the duration of the trip and in accommodation ranging from twin to multishare. Please note that some of our itineraries have accommodation booked on a mixed gender share basis and where applicable this will be specified in our Trip Notes. On a selection of our Comfort and Original style trips, you have the option to pay a single supplement to ensure that you have your own room (where available). Please note that this only applies to accommodation during the tour - pre-trip and post-trip accommodation will be booked on a single room basis.
    Accommodation
    Hotel (10 nts), Overnight Sleeper Train (1 nt), Overnight boat (1 nt)
    GENERAL ROOMING CONFIGURATIONS:
    Family of two - All family groupings of two will be put into a twin room.
    Family of three - Wherever possible we will put you in a triple room. Please be aware that in some places triple rooms are in short supply. This means that, in practice, a triple room will often simply be a twin room with a mattress on the floor or a further bed squashed in. Where it is impossible to provide a triple room, you will have to decide which of your party takes the single room.
    Family of four or more - You will most likely stay in two twin rooms. If and wherever possible we will aim put you in a quadruple room. Whilst we will do our very best to ensure that families are roomed close together (in some cases, we can arrange adjoining rooms), we can’t guarantee this. Most family holidays occur during peak season and we sometimes have little to no control over where you will be put. You need to come prepared for this.
    Accommodation is clean and simple. You'll mainly stay in small, locally-run, 2-3 star hotels and guesthouses, which reflect the character of the area,generally these will be a twin room with private facilities. Sometimes you'll stay in larger, more comfortable hotels or occasionally rustic accommodation with basic facilities. We use a variety of accommodation on most trips; chosen for their value for money, location and atmosphere. We also try and incorporate unique accommodation experiences, such as a night with a local tribe, or sleeping under the stars in the desert.
    Meals introduction
    While travelling with us you'll experience the vast array of wonderful food available in the world. Your group leader will be able to suggest restaurants to try during your trip. On our camping trips we often cook the region's specialities so you don't miss out. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. As a rule our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though.
    Meals
    11 Breakfasts, 4 Lunches, 1 Dinner
    Budget for meals not included:
    USD 250.00
    Transport
    Minibus, Private Bus, Boat, Overnight sleeper train, Internal flight
    Group leader
    All Intrepid group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. Intrepid endeavours to provide the services of an experienced leader however, due to the seasonality of travel, rare situations may arise where your leader is new to a particular region or training other group leaders.
    Your leader will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious and social aspects. At Intrepid we aim to support local guides who have specialised knowledge of the regions we visit. If you were interested in delving deeper into the local culture at a specific site or location then your leader can recommend a local guide service in most of the main destinations of your trip.
    Joining point
    Eastin Easy Hotel
    27 Quoc Tu Giam Street
    Hanoi
    VIET NAM
    Phone: +844 3 7474 106
    Fax: +844 3 7474 338
    Joining point description
    The Eastin Easy Hotel is located within walking distance of sights like the Opera house and the Temple of Literature. The 70 rooms are equipped with air conditioning, TV, wifi and a safety deposit box.
    www.eastineasygtchanoi.com
    Arrival complications
    We don't expect any problems (and nor should you) but if for any reason you are unable to commence your trip as scheduled, please refer to the emergency contact section below for who to contact depending upon your starting location.
    No refund is available on missed transfers or portions of your trip owing to a different flight arrival or delayed flight arrival. Any additional cost incurred in order to meet up with your group is at your own expense.
    Finish point
    Victory Hotel Saigon
    14 Vo Van Tan St, Dist 3, HCMC
    Ho Chi Minh
    VIET NAM
    Phone: +848 39304989
    Finish point description
    The Victory Hotel is located in the very near city centre with many shops and restaurants around. The hotel features a restaurant and rooms are equipped with air conditioning, hair dryer, TV and telephone.
    http://www.victoryhotel.com.vn/vi-VN/HCMCDefault.aspx
    Finish point instructions
    A metered taxi from the hotel to the airport will cost approx. US$10 (VND200,000) and take approx 45 minutes (depending on traffic).
    A departure transfer from our hotel to the airport is available if arranged at the time of booking. Please advise your flight arrival details at least 14 days prior to your trip start date. If you plan to stay longer, this departure transfer can only be offered in conjunction with post-tour accommodation booked through Intrepid. If you have booked a post trip airport transfer, please ask your leader to confirm with our local operator the time of departure and meeting place. If you have any problems please call our hotline at +84 903 117 770.
    Emergency contact
    In the case of a genuine crisis or emergency, Intrepid's Vietnam Office can be reached on Tel: +84 903 117 770. For all other enquiries please contact our Reservations department which is open 24 hours, 6 days per week (excluding Sunday). For further contact details please use the following page:
    Emergency funds
    Please also make sure you have access to an additional US$400, to be used when unforeseen incidents or circumstances outside our control (eg. a natural disaster, civil unrest or an outbreak of bird flu) necessitate a change to our planned route.
    Visas
    Visas are the responsibility of the individual traveller. The visa requirements for your trip vary depending on where you are from and where you are going. As a general rule most countries expect that you will have at least 6 months' validity on your passport. On arrival visitors may be asked to present return tickets and evidence of means to cover your intended stay.
    We keep the following information up to date as much as possible, but rules do change - it's important that you check for yourself. Residents from other countries must consult the relevant embassies or your travel agent.
    VIETNAM:
    Australia: Yes - in advance
    Belgium: Yes - in advance
    Canada: Yes - in advance
    Germany Yes - in advance
    Ireland: Yes - in advance
    Netherlands: Yes - in advance
    New Zealand: Yes - in advance
    South Africa: Yes - in advance
    Switzerland: Yes - in advance
    United Kingdom: Yes - in advance
    USA: Yes - in advance
    When obtaining your visa you should allow 3 weeks for processing, the cost is approximately US$60 to US$100. Check with your embassy or consulate for further details. Some nationalities are exempt from requiring a visa if their stay is less than 15 days, but if you are planning on staying in Vietnam for longer than 15 days you will need to obtain a visa extension in advance.
    Keep the customs and immigration form you receive on arrival, as you need it to complete exit formalities on departure.
    If your visa application asks for a point of contact, please write: Intrepid Vietnam 57A Nguyen Khac Hieu St, Hanoi, Vietnam Ph +84 4 3715 0996.
    Issues on your trip
    While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
    We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.
    You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.
    What to take
    What you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are travelling. Generally speaking you should pack as lightly as possible. On the vast majority of our trips you are expected to carry your own luggage and although you won't be required to walk long distances with your luggage (max 30 minutes).
    Most travellers carry their luggage in a backpack, although an overnight bag with a shoulder strap would suffice if you travel lightly. Smaller bags or backpacks with wheels are convenient although we recommend your bag has carry straps. You'll also need a day pack/bag to carry water and a camera etc for day trips.
    You can find Intrepid's Ultimate Packing List on our website. It should be used as a guide only and isn't intended to be a complete packing list.
    WATER BOTTLE:
    Consider bringing your own water bottle to refill along the way. We recommend at least a 1.5litre capacity. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments.
    Health
    All Intrepid travellers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Intrepid reserves the right to exclude them from all or part of a trip without refund.
    You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations and anti-malarial requirements before departure. We recommend that you carry a first aid kit as well as any personal medical requirements (including a spare pair of glasses) as they may not easily be obtained at the locations on this trip. For legal reasons our leaders and guides are prohibited from administering any type of drugs including headache tablets and antibiotics. Please ensure that you are adequately prepared.
    Kids bellies are delicate and standards of hygiene you may experience while travelling in this region can be less than what you are accustomed to at home. There are a few simple precautions you can take that will keep the family travelling in good health.
    DRINKING WATER:
    Make sure you always travel with plenty of water so you do not risk dehydration.
    FOOD:
    With all the exotic tastes available it would be a shame to avoid this great experience of trying new foods for the first time- both kids and parents! In most cases food is fresh and tasty and perfectly fine to eat, however it can contain ingredients that you are not used to. Any change in diet (no matter where in the world you travel) can result in an upset stomach. Usually this is the only side-effect and it can last a few days. We don´t want you to miss out savouring new flavours, but be wary of what you choose to eat - especially what your kids eat.
    HYGIENE:
    Keep your hands clean- and the kids'. It is important to remember to do this before eating especially if you will be eating with your hands as may be the custom. Antiseptic wipes or antiseptic hand gel (which you can use without water) are fabulous inventions - made with travelling families in mind.
    CONTACT WITH ANIMALS:
    In new and exciting destinations we often come across different animals such as camels, donkeys and elephants. There are also a lot of stray cats and dogs in some destinations. Keep an eye on children in these situations as aggravated animals can bite and may transmit diseases including rabies.
    DENGUE FEVER:
    Rare instances of dengue fever have been reported in this region. This virus is transmitted by mosquitoes. There is no vaccination against it, but there are preventative measures that you can take such as wearing long clothing and always using repellent. Please note that this mosquito is most active during daylight hours however care should be taken at all times.
    Safety
    Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trip.
    We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
    Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While your group leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your group leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
    For more details on the type of conditions and safety standards you can expect on your trip, please refer to Intrepid's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field:
    WATER SAFETY:
    Take care when taking part in any activities in the ocean, river or open water where waves and currents can be unpredictable. It is expected that anyone taking part in water activities are able to swim and have experience in open water. All swimmers should seek local advice before entering the water.
    TRAFFIC AND DRIVING ON THE OTHER SIDE OF THE ROAD:
    Depending on where you come from please note that drivers in this part of the world may drive on the opposite side of the road from what you are used to. Look both ways before crossing any road. Traffic can be a little more chaotic than you might be used to at home. Be aware!
    PETTY THEFT AND PERSONAL SAFETY:
    While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair and wearing a money belt will reduce any chance that your valuables should go missing.
    Travel insurance
    Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
    When travelling on a group trip, you won't be permitted to join the group until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by your leader.
    If you have credit card insurance your group leader will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.
    Please go to our website for links to various travel insurance providers:
    Responsible Travel
    We believe strongly in low impact or rather positive impact tourism. Broadly speaking this means that we try to minimise the negative aspects of tourism on the local cultures and environments that we visit and highlight the positive aspects. Please visit our website for further details and suggestions on how you can be a responsible traveller:
    When packing be aware that dress standards are conservative and you should dress accordingly. To respect the local culture and for your own comfort, we strongly recommend modest clothing. As a guideline, shoulders and knees at the minimum (and everything in between including midriff and cleavage) should be covered at all times. Wearing shorts and singlet tops is not appropriate and may well restrict your entry into sites of a religious nature, family homes, and will limit your local interaction opportunities in general. Loose, lightweight, long clothing is both respectful and cool in the predominantly warm climate.
    A couple of rules
    Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land, but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for Intrepid travellers. Intrepid's philosophy of travel is one of respect towards everyone we encounter and in particular, the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. Our group leader has the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.
    The Intrepid Foundation
    Since Intrepid Travel commenced operating in 1989 we've been committed to giving something back to the communities we visit. One way has been through our support for local humanitarian, development and conservation projects. Many of our travellers want to contribute something too. Whilst it is often tempting to give hand-outs to those less fortunate, this has the potential to promote a culture of begging and dependency. Handouts are not a sustainable way for individuals or communities to live. That’s why we established The Intrepid Foundation – to make it easier for travellers wishing to give back to communities in an effective and meaningful way.
    The Intrepid Foundation is a not-for-profit fund offering a selection of excellent grassroots organisations which you can contribute to. All donations to The Intrepid Foundation will be matched by Intrepid Travel dollar for dollar (up to AU$5,000 per donor and a total of AU$400,000 for all donors in each financial year). And every cent gets there as Intrepid Travel pays for all the administration costs. Donating is simple and secure. Please ask your group leader for information on the projects we support through The Intrepid Foundation or go to our website:
    Responsible Travel projects
    Organisations and projects currently supported by The Intrepid Foundation in Vietnam include:
    * The Blue Dragon Children's Foundation works in northern and central Vietnam with the most vulnerable children: street kids, children with disabilities, the rural poor and victims of trafficking. Their main aim is to help kids go to school or receive vocational training in an effort to help them find their way out of poverty.
    * Children's Hope in Action (CHIA) provides vital health and disability programs and educational services to vulnerable families in Hoi An and surrounding rural areas. CHIA’s holistic Special Education program facilitates the social, physical and intellectual development of children who have motor disabilities and little, or no intellectual impairment.
    * Cuc Phuong National Park's conservation programs - we're currently supporting the Turtle Conservation Centre (TCC), which has specialised breeding and holding facilities for more than 600 turtles representing around 15 of Vietnam’s 23 native species. In addition to providing educational activities and raising public awareness, a major focus of the TCC’s work involves training of wildlife protection officers.
    * The KOTO Saigon Training Centre provides training in life skills and hospitality to former street children. Trainees at the Saigon centre will go on to work at KOTO's restaurant in the city (to open in 2011). Travellers may also visit the KOTO restaurant in Hanoi, which also provides training opportunities for disadvantaged youth and great food.
    Intrepid Travel also supports the following non-profit organisation:
    * The Nguyen Nga Centre (in Quy Nhon City) offers education, training and work placement assistance for disadvantaged people and people with disabilities. Intrepid Vietnam purchases embroidered 'say no to plastic' cloth shopping bags for our travellers and the income to the centre helps to pay their rent.
    Carbon offset
    Carbon Offset C02-e 615.00 kgs per pax.
    Feedback
    After your travels, we want to hear from you! We rely on your feedback. We read it carefully. Feedback helps us understand what we are doing well and what we could be doing better. It allows us to make improvements for future travellers.
    Remember that once you’ve left your feedback you’ll automatically be entered into our monthly draw for a US$500 (or equivalent in your local currency) travel voucher.