Arrival Information

What time can I check in?

Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours.

Can I request an early check-in?

We can’t confirm an early check-in, but our sales team can assist in booking you a night of pre accommodation at the same hotel. If you don’t wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage.

Are airport transfers included in the trip price? If not, how much will a taxi cost from the airport? If not, how do I get to and from airports?

Airport transfers are not usually included in your trip price. For more information on your arrival, refer to the  ‘Joining Point instructions’ in your Trip Notes. Here, we often indicate the price you can expect to pay for a taxi from the airport to the hotel. The cost of the transfer will inevitably be more expensive than a taxi, but it is important to remember that you are paying for a private service and a trusted driver who will offer the security travellers often desire when they arrive into a foreign country. 

What is the name of the hotel where my trips starts?

This information can be found in your Trip Notes under ‘joining point hotel’.

Activities

Can I opt out of certain activities if I want to?

Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made by Intrepid.

How difficult is the trek on my trip?

Intrepid has treks ranging from relatively easy to extremely difficult. The easiest way to determine if a trek is right for you is to check the ‘physical rating’ of the trip (this can be found on our website at the top of the trip’s overview page). If the rating is 1-3, it is manageable for those with a moderate level of fitness; those trips rated 4-5 will require a fit participant who has been training in the lead up to their trip.

Do I get any free time?

The beauty of travelling with Intrepid is that we encourage travellers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do. Some of the group will do one activity, others will opt for something completely different while others may just choose to lie in a hammock and read a book. Your Trip Notes have more details on what your trip’s itinerary and timeframes permit.

What if I arrive late and miss part of the trip?

If you know in advance that you will be arriving late, please let our sales staff know. We will notify your leader, who will leave instructions with the hotel reception as to where to meet your group that night or the following morning.

If you plan to arrive a day or two into the itinerary (and our group has moved to a different destination), it will be your responsibility to ‘catch up’ with the group. If this happens, we will provide you with the most up-to-date information as to where your group will be and at approximately what time.

If you are late due to unforseen circumstances or flight delays, please call the emergency contact number located in the Trip Notes. Intrepid cannot reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.

 

Amenities

Are there western toilets available?

Some trips have regular access to western toilets while others don't – it just depends on the areas you’re travelling in. As a general rule, the more remote the place the less likely you are to find western bathroom facilities.

Will I be able to do any laundry?
Along the way there are usually chances to do laundry, either through your hotel or using local services. Your leader will be able to let you know once you are on the trip.
 

Campsites

What facilities are at the campsites?

We have a wide range of camping sites around the globe. They range from having all the creature comforts to bush camping on the plains of the Serengeti with limited facilities (though their amazing vistas make up for this). Most camps will have basic facilities at a minimum. Your Trip Notes will give you a clear indication of what to expect on your decided trip.

Will I need a sleeping bag/mat/tent?

On our Africa and USA trips we provide the tent and sleeping mats, but you will need to bring your own sleeping bag. In Australia tents, blankets, linen and towels are provided so there is no need for a sleeping bag. More information can be found in your Trip Notes.

Hotels

Can you provide me a list of hotels we are staying at?

We are only able to provide information on your joining and finish point hotels, the details of which are listed in your Trip Notes. 

As Intrepid likes to support numerous local businesses, we often have a few hotels in each city that we can alternate our groups between. For this reason, we can’t give you a full hotel list before you travel.  At the welcome meeting on Day 1, your leader may be able to provide you with this so you can email friends and family back home with the details.

Are hotels air-conditioned/ heated?

We want our passengers to be as comfy as possible so when you are headed to a hot climate, it is likely that you will either have a fan or air-con. Of course, if you are staying in remote areas or at homestays, you will need to expect the facilities to be a little more basic.

What standards of hotels should I expect?

The standard of hotel depends on the Trip Style you have chosen. Basix accommodation is generally budget (1-2 star), while Original is budget or tourist class (2-3 star). On a Comfort trip you can expect tourist class (3-4 star).

Communications

What communication facilities will be available?

Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In remote places (think Mali, Serengeti or the Sahara) or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two.

Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.

How can friends and family contact you?
If family and friends are unable to contact you in an emergency through email or phone, they can contact Intrepid directly. Emergency contact details (for your destination) are listed in your Trip Notes, or they can contact one of our Global Sales offices, who can pass on a message if required.
 
Will my mobile work?

We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).

Will I get internet coverage?

Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.

Will I be able to charge my electrical appliances?

In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.

Transport

What type of ground transportation is used?

If it moves there’s a good chance you’ll be riding on it. We try to use as much local transport as possible, which means travelling on everything from a camel to a train or a bus. See your Trip Notes for the specific type of transportation used on your journey.

Will the coach be modern and comfortable?

This will depend largely on where you are travelling and on what style of trip. On a Basix trip in Asia, expect a local bus with no air-conditioning. On a Comfort or Original trip in South America, you will have reclining seats and sometimes even refreshments offered. Your Trip Notes will have details on what style of vehicle to expect, but please understand that travelling on public transport always throws us a few surprises.

Kitty

What trips may have a kitty and what is it?

On some of our Overland and Basix trips, we operate a 'kitty' system for our travellers. The kitty is a cash contribution to a central fund and overseen by the travellers and crew. It helps fund accommodation, camp meals or activities for the entire group. Contribution to the kitty is compulsory on some trips while voluntary on others – please refer to your specific Trip Notes for details. Kitty amounts published in the brochure are subject to change, but current kitty amounts can be found on the trip’s overview page on our website. Please check for the up-to-date amount 48 hours prior to your trip commencement.

Tipping Information

Is tipping commonplace in other parts of the world? 

Yes, in most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides. At the end of your trip, you may also choose to tip your Intrepid leader. Often the group will feel more comfortable doing this together so feel free to chat with your new mates about what you may like to contribute.