FAQ - Before you go
How to obtain Trip Notes
How do I obtain Trip Notes/itinerary for full details of my trip?
Every trip has a set of trip notes, accessible on our website, that gives you in-depth information about all aspects of your trip. To access your Trip Notes, please visit your trip’s specific facts page on our website. To get there, either enter the name of the trip (or the Trip Code) into 'Find an Experience’ (which you’ll find under our picture banner on the main web pages; or use ‘enter your keywords’ on other pages) and click on the search icon. Your trip will appear – click on the trip name and you’ll be taken to its overview page. The Trip Notes are in the red menu on the right-hand side of this page – click on this and voila!
Do I need travel insurance?
Travel insurance is compulsory for all Intrepid travellers and should be taken out at the time of booking. At a minimum, your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged. To find out more about travel insurance or purchase it through Intrepid, click here.
How do I find out about the visa requirements for the trip I am interested in?
While we do include information in our Trip Notes about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.
How do I organise my Visa?
Please contact the relevant local embassy, or visit a travel agent, to organise your visa/s.
Do you help with Visas?
There are certain destinations, such as Central Asia and Iran, where you will need support documentation from Intrepid in order to apply for your visa. The ‘visa section’ of you Trip Notes will include information about what you need to send to us (scanned passports, employment letters etc.). Intrepid can’t assist in the actual application of visas, but you can do this through the embassy or with the support of a travel agent.
Safety and Medical Information
I am concerned about the political stability of the country through which my trip will travel.
The safety of our passengers, leaders and operators is a major priority for Intrepid. With this in mind, we monitor world events very closely and Intrepid makes operational decisions based on informed advice from a number of sources, in particular the level of the Australian Government Department of Foreign Affairs & Trade (DFAT) travel advisory. If this advisory is at Level 4 'Do Not Travel' then Intrepid will either cancel the Intrepid Travel-operated trip or reroute the itinerary to avoid the areas concerned.
Please refer to intrepidtravel.com/contact-us/safety for further details.
How safe are my belongings whilst on the trip?
While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.
What is the best way to carry money?
We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used. Check your Trip Notes and the relevant Destination Page (on our website) for more country-specific information.
Will refrigeration be available for medicines? eg. Insulin
Availability of refrigeration cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration. Please be sure to advise Intrepid if you are travelling with medication that requires refrigeration.
What are the medical and vaccination requirements?
Medical and vaccination requirements differ between nations and as we are not medical practitioners, we unfortunately cannot advise on this issue. Please see your local GP or travel doctor for details and advice about current vaccination requirements.
I am over 60 – do I need a medical certificate?
Intrepid does not require a medical certificate for travellers over the age of 60. However, if you are over the age of 70 you are required to complete a Self-Assessment Form when booking your trip.
What if I get ill or injured on the trip and unable to continue?
Our leaders are trained to deal with these situations and we will endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is compulsory on all our trips, should cover any costs incurred if illness occurs.
What is the currency in my destination? How much should I take in credit cards/cash? Can I use my credit card during my trip?
Our Trip Notes include a section on ‘Spending money’. Please refer to this for an idea on budgets. Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure!
Visa cards are more widely accepted than Mastercard, particularly in Cuba where only Visa cards are accepted.
What to Pack
What type of luggage do you recommend I take?
On most Intrepid trips you will be required to carry your own luggage, sometimes up stairs and on and off transport. We therefore recommend you travel with a backpack. For a full list of what to take on your adventure see our Ultimate Packing List.
Can I store excess luggage at the starting point hotel?
Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).
Do I need to bring a sleeping bag?
We only have a handful of itineraries where sleeping bags are required and these are generally trips that involve camping. When we use homestays, blankets are provided but some travellers feel more comfortable with their own sleeping bag or sleep sheet. This decision is a personal preference. Refer to your Trip Notes if you are unsure whether a sleeping bag is required.
What clothes and footwear should I take on treks?
On a more physical trip, hiking boots are definitely recommended. If the physical rating is under 3, hiking boots or sneakers/runners will be adequate. Many Intrepid treks will be hiking in near freezing environments so please be sure to research the climate and weather conditions at the time of year you will be trekking and pack accordingly. There is also a packing 'checklist' in your Trip Notes.
What essential documents do I need to take?
It’s important that you always travel with your current passport, visas, travel insurance and Intrepid documentation. For more information see our Ultimate Packing List.
How can I get in touch with other people in my group before the trip?
Due to privacy laws we can’t give out your fellow travellers’ details. But if you grab Intrepid's free Meet Up app, you'll be able to chat with your group members before your trip.