Joining point

La Cartuja Hotel
Leonidas Plaza 170 y 18 de Septiembre
Quito
ECUADOR
Phone: +593 2 2523721

Problems and emergency contact information

In the case of a genuine crisis or emergency, Intrepid's Ecuador Operations Office can be reached on:

While we always endeavor to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognize that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is very difficult for us to provide any practical help after the trip is complete.

PEAK South America: +51 9 9605 5559

Finishing point

La Cartuja Hotel
Leonidas Plaza 170 y 18 de September
Quito
ECUADOR
Phone: +593 2 2523721

Feedback

After your travels, we want to hear from you! We rely on your feedback. We read it carefully. Feedback helps us understand what we are doing well and what we could be doing better. It allows us to make improvements for future travelers.

http://www.intrepidtravel.com/feedback/

Essential Trip Information

Important notes

Please note that these trips are for adults and children traveling together and there must be at least one child under 18 with you.
Age restrictions apply to this trip: minimum age 5.
A discount of 10% applies on this trip to children 11 or younger at the time of travel.

Medical and health information

All Intrepid travelers need to be in good physical health in order to participate fully on this trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel. Please note that if, in the opinion of our group leader or local guide, any traveler is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Intrepid Travel reserves the right to exclude them from all or part of a trip without refund.

You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations and anti-malarial requirements before departure. We recommend that you carry a first aid kit as well as any personal medical requirements (including a spare pair of glasses) as they may not easily be obtained at the locations on this trip. For legal reasons our leaders and guides are prohibited from administering any type of drugs including headache tablets and antibiotics. Please ensure that you are adequately prepared.

DRINKING WATER:
As a rule we recommend you don't drink tap water, even in hotels, as it contains much higher levels of different minerals than the water you may have at home. For local people this is not a problem as their bodies are used to this and can cope, but for visitors drinking the tap water can result in illness. Generally this isn't serious, an upset stomach being the only symptom, but it's enough to spoil a day or two of your holiday. Bottled water is widely available and your leader can recommend safe alternatives when available. Water consumption should be about three liters a day. Re-hydration salts, motion sickness tablets, and diarrhea blockers are available from many pharmacies.

ALTITUDE SICKNESS:
Parts of your trip go above 2800 meters / 9200 feet where it is common for travelers to experience some adverse health effects due to the altitude - regardless of your age, gender and fitness. It even happened to Sir Edmund Hillary!

Before your trip:
Some pre-existing medical conditions are known to severely worsen at high altitude and be difficult to adequately treat on the ground, leading to more serious consequences. It is imperative that you discuss your pre-existing medical condition/s with your doctor. We understand certain medications are reported to aid acclimatizing to high altitude. Please discuss these options with your doctor.

During your trip.
While our leaders have basic first aid training and are aware of the closest medical facilities, it is very important that you are aware of the cause and effects of traveling at altitude, monitor your health and seek assistance accordingly.

Please read the following document carefully and, during your trip, utilize the table on the back daily to record your own perspective of your general health and any symptoms you may experience:

https://www.intrepidtravel.com/altitude-sickness

Accommodation

Hotel (7 nights)

The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in your selected accommodation. A similar standard of accommodation will be used in these instances.

Throughout the trip we request that our hotels prepare rooms in time for your arrival, especially if you're arriving prior to normal check-in time. However this isn't always possible, which means you won't be able to check-in immediately on arrival at some hotels. Instead, you can store your luggage and explore the new destination.

If you've purchased pre-trip or post-trip accommodation (if available), you may be required to change rooms from your trip accommodation for these extra nights.

Transport

Boat, Minibus, Plane, Speed boat

Money matters

The official currency of Ecuador is the US dollar (USD).

Please note that in Ecuador automatic money machines often limit the amount you can withdraw. This can be $100 or $200 per day depending on your card.

SPENDING MONEY:
When it comes to spending money on the trip, every traveler is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like meals not included, drinks, shopping, optional activities and laundry. It's always better to bring a little more than you think you'll need. Also make sure you've read your trip details thoroughly so you know what's included in the trip price and what isn't. This should make budgeting a little easier. You'll find this info in the Inclusions section of your Essential Trip Information (that's this document).

If you are happy with the services providing a tip - though not compulsory - is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Intrepid destinations. We recommend that any tips are given to the intended recipient by a member of your group, rather than collected and passed on by the group leader.

The following amounts are based on local considerations and feedback from our past travelers:

Restaurants: Please check the bill and if there’s an addition of 10% service charge, there’s no requirement for tipping. Otherwise, 10% of the total bill amount is appropriate.

At local markets and basic restaurants: Leave the loose change.

Local guides: Throughout your trip you may at times have a local guide in addition to your leader. We suggest US$1 per person, per day for local guides.

Your crew (including the leader and driver, and perhaps cook depending on your trip): You may also consider tipping your crew for outstanding service throughout your trip. The amount is entirely a personal preference; however as a guideline US$2-3 per person, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

Galapagos - Land based itineraries

Though part of Ecuador, the economy in the Galapagos Islands is different to that of the mainland, which is generally reflected in higher costs of living. As such, a tipping guideline in the Galapagos Islands is of USD 1-3 per person per day for the crew and USD 5-8 per person per day for your Galapagos leader.

Budget for meals not included: 180.00

CONTINGENCY FUNDS:
We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last minute changes to enable our trips to continue to run, and as a result there may be some extra costs involved.

Packing

What you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are travelling. Generally speaking you should pack as lightly as possible. On the vast majority of our trips you are expected to carry your own luggage, although you won't be required to walk long distances with it (max 30 minutes).

Many travelers carry their luggage in a backpack, although an overnight bag with a shoulder strap would suffice if you travel lightly. Smaller bags or backpacks with wheels are also convenient although we recommend your bag has carry straps. You'll also need a day pack/bag to carry water and a camera etc for day trips.

Below we have listed the essentials for this trip:

https://www.intrepidtravel.com/packing-list

Climate and seasonal information

GALAPAGOS PARK, TRANSIT CARD & ISABELA ISLAND PORT FEES:
A Galapagos Transit Card fee of US$20 is payable on departure from Quito Airport (or whichever airport in Ecuador you are flying to the Galapagos from). The Galapagos park fee (US$100) and Isabela Port fee (US$5) are payable upon arrival to the islands (cash only). These amounts are in addition to your trip payment.

When booking, please ensure that your details are correct, and double check them on your documents prior to departure. If your passport does not match your booking details, you may be refused entrance to Galapagos National Park. Please make sure that your name is spelt correctly, and that you book using the name in your passport (particularly if you are recently married). If you are issued a new passport with a different number between the time that you book and the time you travel, please take both the old and new passports with you.

Group Leader

All Intrepid group trips are accompanied by one of our group leaders. The aim of the group leader is to take the hassle out of your travels and to help you have the best trip possible. Intrepid endeavors to provide the services of an experienced leader however, due to the seasonality of travel, rare situations may arise where your leader is new to a particular region or training other group leaders.

Your leader will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious and social aspects. At Intrepid we aim to support local guides who have specialized knowledge of the regions we visit. If you were interested in delving deeper into the local culture at a specific site or location then your leader can recommend a local guide service in most of the main destinations of your trip.

Safety

Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trip.

We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewelery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.

Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.

For more details on the type of conditions and safety standards you can expect on your trip, please refer to Intrepid's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field:

Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trip.

We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewelery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.

In addition to any included activities on your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. Our local representative may be able to assist you with available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that our local representative has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.

For more details on the type of conditions and safety standards you can expect on your trip, please refer to Intrepid's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field:

A couple of rules

Illegal drugs will not be tolerated on our trips. Possessing or using drugs not only contravenes the laws of the land, but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for Intrepid travelers. Intrepid's philosophy of travel is one of respect towards everyone we encounter and in particular, the local people who make our destinations such special places. The exploitation of prostitutes is completely contrary to this philosophy. Our group leader or local representative has the right to expel any member of the group if drugs are found in their possession or if they use prostitutes.

Everyone has the right to feel safe and secure on their trip. We don’t tolerate any form of sexual harassment at Intrepid, either between passengers or involving our leaders or local operators. Sexual relationships (consensual or otherwise) between a leader and a passenger are unacceptable. If you ever feel another person is behaving inappropriately please inform us immediately by contacting the emergency contact number detailed in these trip notes.

Traveling on a group trip

On this Short Break Adventure the fellow travelers that may join you during activities can come from all corners of the world and likely a range of age groups too. We ask you to be understanding of their various needs and preferences - patience with your fellow travelers is sometimes required for the benefit of everyone's travel experience. If you are requested to be at a place at a certain time, ensure that you don't keep others waiting. We have found time and time again that the very best adventures we operate are those where the dynamics between travelers works well - this takes just a little effort on your part. Due to privacy reasons we are unable to provide you with contact details and any personal information about your fellow travelers booked on your Short Break Adventure prior to departure.

Travel Insurance

Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.

When traveling on a trip, you won't be permitted to join the trip until evidence of travel insurance and the insurance company's 24 hour emergency contact number has been seen by our local representative.

If you have credit card insurance our local representative will require details of the participating insurer/underwriter, the level of coverage, policy number and emergency contact telephone number rather than the bank's name and credit card details. Please contact your bank for these details prior to arriving in-country.

Please go to our website for links to various travel insurance providers:

http://www.intrepidtravel.com/insurance.php

Responsible Travel

We believe strongly in low impact or rather positive impact tourism. Broadly speaking this means that we try to minimize the negative aspects of tourism on the local cultures and environments that we visit and highlight the positive aspects. Please visit our website for further details and suggestions on how you can be a responsible traveler.

http://www.intrepidtravel.com/ourtrips/rt/responsibletraveller

Latin Americans can be very conscious of appearance so try to be casual but conservative in your dress. Outside of beach areas halter tops and very short shorts should not be worn. When visiting churches or religious sites shoulders and knees should be covered.

The Intrepid Foundation

Since Intrepid Travel commenced operating in 1989 we've been committed to giving something back to the communities we visit. One way has been through our support for local humanitarian, development and conservation projects. Many of our travelers want to contribute something too. Whilst it is often tempting to give hand-outs to those less fortunate, this has the potential to promote a culture of begging and dependency. Handouts are not a sustainable way for individuals or communities to live. That’s why we established The Intrepid Foundation – to make it easier for travelers wishing to give back to communities in an effective and meaningful way.

The Intrepid Foundation is a not-for-profit fund offering a selection of excellent grassroots organizations which you can contribute to. All donations to The Intrepid Foundation will be matched by Intrepid Travel dollar for dollar (up to AU$1,000 per donor and a total of AU$400,000 for all donors in each financial year, excluding emergency appeals). And every cent gets there as Intrepid Travel pays for all the administration costs. Donating is simple and secure. Please ask your leader for information on the projects we support through The Intrepid Foundation or go to our website:

http://www.theintrepidfoundation.org/